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Showing 281 to 290 of 327 search results for treat vulnerable customers fairly.

  1. Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms

    Policy and guidance Finalised guidance Published: 14/05/2020 Last modified: 30/10/2020
    We set out our expectations for firms when considering the fair treatment of existing customers, and in particular customers with temporary financial difficulties due to coronavirus.

  2. Indigo Michael Limited (trading as Tappily and SafetyNet) enters administration

    News stories Published: 10/01/2023 Last modified: 10/01/2023
    On 9 January 2023, Indigo Michael Limited, trading as Tappily and SafetyNet, went into administration. AlixPartners UK LLP were appointed Joint Administrators. 

  3. CP15/41: Increasing transparency and engagement at renewal in general insurance markets

    Consultation papers Published: 03/12/2015 Last modified: 13/10/2016
    Rules that require additional disclosure when customers have renewed the same product four times or more. ... We also remind firms of their obligations to treat customers fairly when developing their overall approach to renewal pricing and in their

  4. 10% depreciation notifications: further extension of temporary measures for firms

    Statements Published: 21/12/2021 Last modified: 21/01/2022
    Since March 2020 we have adopted temporary measures on the requirement for firms to issue 10% depreciation notifications to investors (COBS 16A.4.3 UK).

  5. Update on our work around pensions and retirement income

    Market studies Published: 13/07/2016 Last modified: 12/04/2024
    Pensions and retirement income is a priority sector for the FCA. Read more about our policy work and market monitoring in this area.

  6. The retrospective application of rules: feedback on the call for examples

    News stories Published: 22/01/2015 Last modified: 19/11/2021
    We asked firms to provide examples of the retrospective application of regulatory rules

  7. PS19/21: Retirement Outcomes Review: feedback on CP19/5 and our final rules and guidance

    Policy statements Published: 30/07/2019 Last modified: 12/01/2023
    PS19/21: Retirement Outcomes Review: feedback on CP19/5 and our final rules and guidance

  8. Finalised Guidance: Mortgages and coronavirus: further updated tailored support guidance for firms

    Policy and guidance Finalised guidance Published: 25/03/2021 Last modified: 25/03/2021
    This guidance is designed to enable firms to continue to deliver support to customers affected by the coronavirus pandemic.

  9. Business interruption insurance test case: draft guidance for firms

    Policy and guidance Guidance consultations Published: 01/06/2020 Last modified: 01/06/2020
    FCA publishes draft guidance for firms on the business interruption insurance test case

  10. FCA opens a discussion on introducing a basic savings rate in the cash savings market

    Press Releases Published: 25/07/2018 Last modified: 25/07/2018
    The Financial Conduct Authority (FCA) has today published a Discussion Paper on price discrimination in the cash savings market.
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