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Showing 301 to 310 of 327 search results for treat vulnerable customers fairly.
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Supervisory flexibility on RTS 27 reports and 10% depreciation notifications
We are putting in place temporary measures with respect to RTS 27 reports and 10% depreciation notifications while we consult on changes to these requirements later this Spring. -
Rent-to-own provider BrightHouse to provide over £14.8 million in redress to around 249,000 customers
Following engagement with the FCA, BrightHouse has committed to pay over £14.8 million (in the form of cash payments and balance adjustments) to 249,000 customers in respect of 384,000 agreements for lending which may not have been affordable and -
FCA fines Yorkshire Building Society £4,135,600 for failings in dealing with customers in mortgage arrears
By allowing cases to drift without agreement, YBS’s actions meant that customers in vulnerable circumstances risked falling into further financial difficulty.”. ... The FCA ordered a Skilled Person review in May 2013 which found that in 64 out of 87 -
Alsford Page & Gems Limited censured and agrees to pay extended warranty insurance customers £399,902
We have publicly censured Alsford Page & Gems Limited and they will pay compensation totalling £399,902. -
Coronavirus and 10% depreciation notifications: further temporary measures for firms
This statement is for firms providing portfolio management services or holding retail client accounts that include positions in leveraged financial instruments or contingent liability transactions. -
FCA fines Swinton Group Limited £7.38 million for mis-selling monthly add-on insurance policies
The Financial Conduct Authority (FCA) has fined Swinton Group Limited (Swinton), one of the largest insurance retailers on the high street, £7,380,400 for mis-selling. The FCA found that Swinton’s aggressive sales strategy meant that it failed to -
FCA one year on – effective regulation goes hand-in-hand with sustainable businesses
Speech by Clive Adamson, FCA Director of Supervision, at the Building Societies Association (BSA). This is the text of the speech as drafted, which may differ from the delivered version. -
FCA outlines proposals to extend the Senior Managers and Certification Regime to all financial services firms
In October 2015, HM Treasury announced its intention to extend the Senior Managers and Certification Regime (SM&CR) to all sectors of the financial services industry. -
State Street UK fined £22.9m by Financial Conduct Authority for Transitions Management failings
When the failings were uncovered, State Street UK was found to have breached three of the FCA’s Principles of Business: it failed to treat its customers fairly; it failed to ... Customers’ interests: Principle six. A firm must pay due regard to the -
FCA finds the Covid-19 pandemic leaves over a quarter of UK adults with low financial resilience
The Financial Conduct Authority (FCA) has released its latest Financial Lives survey (FLS), looking at consumers’ financial situations, the financial products they choose and their experiences of engaging with financial services firms.