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Showing 31 to 40 of 329 search results for treat vulnerable customers fairly.
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Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings
In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms. -
FCA publishes Annual Report and Accounts 2017/18
The Financial Conduct Authority (FCA) has today published its Annual Report and Accounts, which looks back on the key pieces of work undertaken by the organisation throughout 2017/18. -
FCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. -
Sustainability
Too often firms have made things worse by not treating customers fairly. ... They can create a culture of mis-selling and may undermine a firm’s positive efforts to treat customers fairly in other areas. -
Highlights of the FCA’s approach in 2022
The FCA set out a new three-year strategy in April designed to improve outcomes for consumers and markets. -
Improving the consumer experience
Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Overdrafts and coronavirus: draft guidance for firms
FCA guidance for firms: overdrafts and coronavirus -
HomeServe fined £30 million for widespread failings
HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... The FCA also found that, from January 2010 to April 2011, HomeServe breached Principle 6 by failing -
Highlights of the FCA’s new approach in 2021
Our mission is to protect consumers from harm, enhance the integrity of the UK’s financial system and promote competition. We are continuing to pursue these objectives while also working to become a more innovative, adaptive and assertive regulator -
Credit cards (including retail revolving credit) and coronavirus: draft guidance and rules for firms
The FCA's guidance for firms on credit cards and retail revolving credit during the coronavirus situation.