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Showing 321 to 327 of 327 search results for treat vulnerable customers fairly.

  1. FCA fines Policy Administration Services Ltd £2.8 million for poor complaints handling of mobile phone insurance policies sold by Phones 4u Ltd

    Press Releases Published: 03/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Policy Administration Services Limited (PAS) £2,834,700 for poor complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put

  2. Information on how Consumer Credit Act 1974 s.75 applies to travel services payments – September 2021

    FOI Release Date of Release: 21/09/2021
    FCA provides information on how Consumer Credit Act 1974 s.75 applies to travel services payments made via travel agents.

  3. FCA takes over regulation of consumer credit firms - research shows 9m people are in serious debt and 1.8m in denial

    Press Releases Published: 01/04/2014 Last modified: 01/04/2014
    fairly. The biggest changes come for payday lenders and debt management companies, including:. ... are treating customers fairly.

  4. Gaming trading: how trading apps could be engaging consumers for the worse

    Research articles Published: 21/11/2022 Last modified: 01/02/2023
    You may be familiar with the jumping green owl celebrating your completion of a Duolingo language lesson. Or perhaps you compete against your friends on Strava to run the most miles in a month. These are all examples of gamification – the use of

  5. Investing in outcomes: a regulatory approach to deliver for consumers, markets and competitiveness

    Speeches Published: 14/03/2024 Last modified: 14/03/2024
    Speech by Nikhil Rathi, FCA Chief Executive delivered at the Morgan Stanley European Financials Conference.

  6. FCA confirms rules for legacy use of synthetic LIBOR rates and no new use of US dollar LIBOR

    Press Releases Published: 16/11/2021 Last modified: 16/11/2021
    FCA confirms it will allow temporary use of ‘synthetic’ sterling and yen LIBOR rates in all legacy LIBOR contracts, other than cleared derivatives, that have not been changed at or ahead of end-2021

  7. PS20/11: Removing barriers to intra-group switching and helping borrowers with maturing interest-only and part-and-part mortgages

    Policy statements Published: 23/10/2020 Last modified: 08/09/2021
    We amended our rules on closed mortgage books in October 2020. We also issued temporary new guidance as part of our coronavirus (Covid-19) measures, which will end on 31 October 2021
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