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Showing 91 to 100 of 327 search results for treat vulnerable customers fairly.

  1. Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)

    Multi-firm reviews Published: 07/11/2023 Last modified: 23/04/2024
    This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly.

  2. Compliance, Culture and Evolving Regulatory Expectations

    Speeches Published: 26/04/2021 Last modified: 26/04/2021
    Speech by Mark Steward, Executive Director of Enforcement and Market Oversight.

  3. Motor finance agreements and coronavirus: temporary guidance for firms

    Finalised guidance Published: 24/04/2020 Last modified: 04/12/2020
    FCA temporary motor finance guidance applies to regulated firms that issue regulated motor finance agreements.

  4. Credit cards (including retail revolving credit) and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 13/01/2022
    FCA publishes temporary guidance on credit cards during the coronavirus situation

  5. High-cost short-term credit and coronavirus: temporary guidance for firms

    Finalised guidance Published: 24/04/2020 Last modified: 01/12/2020
    This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans. In addition, this guidance applies to firms that have acquired such loans. It applies to both current loans and loans entered

  6. Keeping pace with rising costs – improving financial inclusion for consumers

    Speeches Published: 01/06/2022 Last modified: 01/05/2024
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Financial Inclusion Virtual Summit 2022

  7. Our Rule Review Framework

    Corporate documents Published: 12/07/2023 Last modified: 10/01/2024
    The FCA have developed a draft Rule Review Framework to explain how it plans to monitor and review how its rules are working in practice.

  8. Support available for mortgages as interest rates rise

    Consumers Published: 07/12/2022 Last modified: 21/07/2023
    If you're struggling with your mortgage due to higher living costs and interest rate rises, find out more about your options and where you can get support.

  9. How implementing the Mortgage Market Review will shape the new market

    Speeches Published: 01/10/2013 Last modified: 03/10/2013
    Speech by Linda Woodall, Director of Mortgages and Consumer Lending, the FCA, at the Financial Services Expo, London. This is the text of the speech as drafted, which may differ from the delivered version.

  10. Financial Lives 2022 survey - Key findings from the May 2022 survey: Executive summary

    Financial Lives Published: 26/07/2023 Last modified: 26/07/2023
    Executive summary for the key findings from the FCA’s Financial Lives February 2022 survey.
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