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Showing 1 to 10 of 751 search results for treatment of vulnerable customers.
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Fair treatment of customers
All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected. -
FCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. -
FCA launches consultation guiding firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. -
Finalised Guidance on the fair treatment of vulnerable customers - FAQs [pdf]
Our Guidance provides clarity on what firms should do to -
Guidance for firms on the fair treatment of vulnerable customers
Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly. -
Impact Assessment: FG21/1: Guidance on the treatment of vulnerable customers [pdf]
This impact assessment relates to FG21/1: Guidance on the treatment of vulnerable customers. -
Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. -
Ensuring the fair treatment of customers in vulnerable circumstances
The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement. -
Fair treatment of vulnerable consumers consultation events for firms
On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable -
Treating vulnerable consumers fairly
Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.