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Showing 191 to 200 of 751 search results for treatment of vulnerable customers.
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FS20/5: Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms [pdf]
We summarise feedback we received on our proposed measures - and our response - for insurance and premium finance firms on the fair treatment of customers in temporary financial difficulty as a result of coronavirus (Covid-19) -
2017 fines
This table contains information about fines published during the calendar year ending 2017. The total amount of fines is £229,515,303. -
FCA Final Notice 2014: Nick Bowyer [pdf]
This final notice refers to breaches of APER 6 related to unfair treatment of customers, mis-selling, remuneration, and culture/governance in the payment services sector. We imposed a fine and a prohibition. -
Final Notice 2015: Aviva Investors Global Services Limited [pdf]
This final notice refers to breaches of PRIN 3, PRIN 8 and COBS related to unfair treatment of customers, conflicts of interest and culture / governance in the Asset management sector. We imposed a fine. -
TR18/1: The fair treatment of existing interest-only mortgage customers [pdf]
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TR19/3: Review of the fair treatment of with-profits customers [pdf]
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GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan [pdf]
The guidance is based on the findings from the firm review, as well as other industry practice information we have received; it sets out what we expect firms to do to ensure the fair treatment of customers who are unable to repay the capital sum at -
FG16/8: Fair treatment of long-standing customers in the life insurance sector [pdf]
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Interest rate hedging products (IRHP)
We explain the background to the mis-selling and redress scheme. -
Final Notice 2018: Edward John Booth [pdf]
This final notice refers to breaches of FIT related to lack of fitness/propriety and unfair treatment of customers in the consumer credit sector. We imposed a prohibition.