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Showing 281 to 290 of 751 search results for treatment of vulnerable customers.

  1. FG17/4: Summary of feedback received [pdf]

    Finalised guidance Published: 24/04/2017
    A summary of feedback we received to GC16/6: The fair treatment of mortgage customers in payment shortfall: impact of automatic capitalisations.

  2. A to Z of financial terms - Treatment of vulnerable customers

    Consumers Published: 20/03/2023 Last modified: 20/03/2023
    A to Z of financial services to help you understand financial and legal terms.

  3. Dear Chair letter to firms on fair treatment of SME customers during collections and recoveries [pdf]

    Correspondence Published: 12/07/2022
    Letter to retail banks with small and medium sized enterprise customers on action needed to ensure fair treatment.

  4. FCA Final Notice 2014: Royal Bank of Scotland Plc, National Westminster Bank Plc and Ulster Bank Ltd [pdf]

    Final notices Published: 20/11/2014 Last modified: 07/04/2015
    This final notice refers to breaches of PRIN 3 related to unfair treatment of customers in the retail banks sector. We imposed a fine.

  5. FCA Final Notice 2014: Invesco Asset Management Limited, Invesco Fund Managers Limited [pdf]

    Final notices Published: 28/04/2014 Last modified: 07/04/2015
    This final notice refers to breaches of PRIN 3, PRIN 7 and COLL related to unfair treatment of customers in the asset management sector. We imposed a fine.

  6. Final Notice 2021: Crosfill & Archer Claims Limited [pdf]

    Final notices Published: 28/06/2021
    This Final Notice refers to breaches of breach of the Conduct of Authorised Persons Rules 2014 (“CAPR”) related to unfair treatment of customers in the claims management sector. We imposed a financial penalty.

  7. High-cost credit and consumer credit

    Focus areas Published: 22/07/2019 Last modified: 10/02/2023
    Read about the actions the FCA has taken to protect consumers since it took on the regulation of consumer credit in 2014.

  8. Final Notice 2017: Clive John Rosier [pdf]

    Final notices Published: 05/10/2017
    This final notice (Clive Rosier) refers to breaches of APER 2 and APER 7 for complaints-handling, failure to demonstrate that suitable advice was given and lack of fitness/propriety in the investment adviser sector. We imposed a fine, withdrawal and

  9. Final Notice 2019: Standard Life Assurance Limited [pdf]

    Final notices Published: 23/07/2019
    This final notice (Standard Life Assurance Limited) refers to breaches of PRIN 3, PRIN 6 and COBS related to the unfair treatment of customers in the Life Insurance sector. The FCA imposed a financial penalty.

  10. A sustainable conduct environment

    Speeches Published: 20/03/2014 Last modified: 27/03/2014
    Speech by Clive Adamson, Director of Supervision, the FCA, at the Association of Professional Compliance Consultants’ annual conference. This is the text of the speech as drafted, which may differ from the delivered version.
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