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Showing 291 to 300 of 751 search results for treatment of vulnerable customers.

  1. The growth of the UK credit card market

    Speeches Published: 03/04/2014 Last modified: 03/04/2014
    Speech by Martin Wheatley, Chief Executive, the FCA, at Credit Today's Credit Summit, London. This is the text of the speech as drafted, which may differ from the delivered version.

  2. The FCA’s and PSR’s joint approach to Access to Cash

    Statements Published: 16/06/2020 Last modified: 16/06/2020
    For many people cash continues to be a vital way of making payments, despite the changes brought by Covid 19. As High Streets prepare to re-open, more shops will rely on the availability of cash and the ability to access banking services such as

  3. FCA fines Henderson £1.9m for fund failings

    Press Releases Published: 20/11/2019 Last modified: 24/01/2020
    The Financial Conduct Authority (FCA) has fined Henderson Investment Funds Limited (HIFL) £1,867,900 for failing to treat fairly more than 4,500 retail investors in two of its funds, Henderson Japan Enhanced Equity Fund and the Henderson North

  4. Final Notice 2017: Foreman Financial Services Limited [pdf]

    Final notices Published: 24/10/2017
    This final notice refers to breaches of COND, DISP, PRIN 6 and PRIN 11 related to threshold conditions, unfair treatment of customers and failing to be open and co-operative in the consumer credit and investment adviser sectors. We imposed a

  5. CCR007 consumer credit data: how to complete the return

    Published: 12/09/2016 Last modified: 02/04/2024
    Most consumer credit firms with limited permission are required to complete the CCR007 return. We provide guidance and information for firms on each question in the form.

  6. Final Notice 2015: Quick Purchase [pdf]

    Final notices Published: 23/10/2015 Last modified: 23/10/2015
    This Final Notice refers to breaches of PRIN 6 and MCOB (Mortgage Conduct of Business Rules) related to unfair treatment of customers in the sale and rent back sector. We imposed a fine and redress.

  7. Final Notice 2015: Lloyds Bank plc, Bank of Scotland plc and Black Horse Limited (together Lloyds Banking Group “LBG”) [pdf]

    Final notices Published: 05/06/2015 Last modified: 05/06/2015
    This final notice refers to breaches of PRIN 6 related to unfair treatment of customers and complaints-handling in the retail bank sector. We imposed a fine.

  8. FCA statement regarding NatWest Group

    Statements Published: 27/10/2023 Last modified: 27/10/2023
    As previously set out, we have been intensifying supervisory work in relation to NatWest Group and Coutts since the widely reported events earlier this year.

  9. Sustainability

    Speeches Published: 22/07/2014 Last modified: 05/08/2014
    Remuneration schemes play an important role in setting the sales culture of a firm, influencing how and what staff sell to customers. ... They can create a culture of mis-selling and may undermine a firm’s positive efforts to treat customers fairly in

  10. Final Notice 2019: Henderson Investment Funds Limited [pdf]

    Final notices Published: 20/11/2019
    This final notice refers to breaches of PRIN 3 and PRIN 6 related to the unfair treatment of customers in the Asset Management sector. We imposed a financial penalty.
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