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Showing 361 to 370 of 751 search results for treatment of vulnerable customers.

  1. Consumer Duty sets higher standards for financial services customers

    Consumer rights News stories Published: 31/07/2023 Last modified: 08/09/2023
    The Duty sets higher standards of consumer protection. Find out what this means for you and what you should do if your provider isn’t meeting these standards.

  2. Competition Act 1998 decision: international money remittance

    All firms Published: 04/04/2024 Last modified: 04/04/2024
    On 30 November 2023, we decided that 3 firms offering international money remittance services had breached competition law. Read our case study.

  3. Auden Group Limited enters administration

    News stories Published: 30/03/2023 Last modified: 30/03/2023
    On 23 March 2023 Auden Group Limited (trading as Auden) was placed into administration. Daniel Conway and Geoffrey Rowley of FRP Advisory Trading Limited were appointed joint administrators.

  4. FCA proposes cap on early exit charges

    Press Releases Published: 26/05/2016 Last modified: 26/05/2016
    The new cap is not related to the recent review of the fair treatment of longstanding customers. ... The duty placed on the FCA by HMT is focused solely on exit charges for customers accessing their pension freedoms.

  5. Mortgage intermediaries and authorisation forms

    New firm authorisation Published: 23/01/2023 Last modified: 23/01/2023
    You must complete the forms and supporting documents below before applying to us for authorisation.

  6. FCA fines LJ Financial Planning Ltd £107,200

    Press Releases Published: 10/12/2020 Last modified: 10/12/2020
    Independent financial advice firm is fined for providing its customers with unsuitable pension switching and transfer advice and failing to manage its conflicts of interest.

  7. The institutionalisation of customer service

    Speeches Published: 12/03/2013 Last modified: 01/07/2013
    Speech by Martin Wheatley - Managing Director, Conduct Business Unit at the Chartered Institute for Securities & Investment

  8. Ageing population: update from the FCA

    News stories Published: 15/09/2016 Last modified: 06/03/2017
    We have published this statement to warn consumers against dealing with unauthorised firms.

  9. Facing the future – challenges and priorities for the FCA

    Speeches Published: 12/11/2020 Last modified: 12/11/2020
    Speech by our CEO, Nikhil Rathi, given at the Address to the City Regulators, Mansion House.

  10. Credit unions carrying out consumer credit activities

    Tasks for firms Published: 16/11/2015 Last modified: 03/04/2024
    Find out how to notify the FCA or apply for permission to carry out Conditional Sale, Hire Purchase or other types of consumer credit activity.
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