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Showing 471 to 480 of 751 search results for treatment of vulnerable customers.
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The future of competition and regulation in retail banking
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at Future of Retail Banking 2017. -
Borrowers in financial difficulty following the coronavirus pandemic - key findings
We detail our findings from our review of firms’ treatment of borrowers in financial difficulty after the pandemic. We include areas all firms must improve on. -
Outsourcing in the life insurance sector
We set out our findings from our review of outsourcing and third-party service providers. We identified governance over outsourcing as a priority area for supervision in the life insurers’ portfolio strategy -
MLA D: Lending - business flow and rates FAQs
MLA D: Lending - business flow and rates FAQs -
Financial promotions quarterly data 2022 Q3
We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 July 2022 to 30 September 2022. -
Debt purchaser Motormile Finance agrees to redress package
Motormile Finance UK Limited, a debt purchase and collections firm, has entered into an agreement with the Financial Conduct Authority (FCA) to provide redress to more than 500,000 customers for historic failures in its due diligence and collections -
FCA challenges firms to review approach to consumer vulnerability
Research published by the FCA reveals that some vulnerable consumers seeking help from financial providers are meeting ‘a computer says no’ approach, putting them at risk of further detriment -
The FCA announces outcome of investigation into 4 life insurance companies
The Financial Conduct Authority (FCA) has today announced that its remaining investigations into firms, following its thematic review into the fair treatment of longstanding customers in the life insurance sector, have each been closed. -
Statement on how firms should handle post and paper documents
We recognise that during the coronavirus (covid-19) pandemic there will be some important functions, such as processing post, that will be more difficult for firms to do in a timely way. -
Independence, confidence and fairness
Speech by Tracey McDermott, Acting Chief Executive, FCA, delivered at Bloomberg, in the City of London, on 4 February 2016, London. This is the text of the speech as drafted, which may differ from the delivered version.