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Showing 491 to 500 of 751 search results for treatment of vulnerable customers.

  1. Building Societies and the Future of Retail Banking

    Speeches Published: 23/05/2018 Last modified: 24/05/2018
    Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations at the FCA, delivered at Building societies annual conference 2018, Manchester.

  2. Testing what gets consumers engaged with their pension – and why

    Research Published: 08/12/2023 Last modified: 13/12/2023
    This article summarises research undertaken by Mike Gilmore (during his time working for the FCA), Deanna Karapetyan, Gráinne Murphy, Cherryl Ng and Jackie Spang.

  3. FCA bans debt management couple for misappropriating client money

    Press Releases Published: 23/10/2017 Last modified: 23/10/2017
    The Financial Conduct Authority (FCA) has today banned Adrian and Christine Whitehurst, former directors of debt management firm First Step Finance Limited (now dissolved), for dishonestly misappropriating client money. Over 4000 customers lost a

  4. Aggregate complaints data: 2023 H1

    Data Published: 19/10/2023 Last modified: 25/04/2024
    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2023, between between 1 January to 30 June 2023. This includes the latest trends and analysis by product group.

  5. FCA reveals the financial experiences of people in the UK: Satisfaction with overall financial circumstances is particularly low in London

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more

  6. FCA publishes Terms of Reference for the Retirement Outcomes Review

    Press Releases Published: 14/07/2016 Last modified: 10/10/2016
    The FCA were also encouraged to see some firms taking active steps to raise awareness of pension scams among their customers which other firms could consider adopting. ... For these customers, RIMS proposed the creation of an annuity comparator to

  7. FCA reminds consumers financially impacted by coronavirus of the support available

    Press Releases Published: 25/03/2021 Last modified: 25/03/2021
    The FCA has published finalised guidance for firms, to ensure that mortgage customers whose homes may be repossessed are treated fairly and appropriately, particularly where there are risks of harm to customers who are vulnerable, including as a

  8. Consumer investments data review 2020

    Data Published: 18/01/2021 Last modified: 13/06/2023
    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 January and 31 October 2020.

  9. Financial promotions quarterly data 2023 Q1

    Data Published: 05/05/2023 Last modified: 04/08/2023
    We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 January 2023 to 31 March 2023 .

  10. The importance of purposeful anti-money laundering controls

    Speeches Published: 01/04/2021 Last modified: 01/04/2021
    Speech by Mark Steward, Executive Director of Enforcement and Market Oversight, delivered at the AML & ABC Forum 2021.
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