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Showing 511 to 520 of 751 search results for treatment of vulnerable customers.
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Banks, building societies and credit unions – branch access for essential services
Banks, building societies and credit unions are working closely with the FCA, the Prudential Regulation Authority and HM Treasury to maintain branch access for essential services. The FCA urges customers to only visit branches where absolutely -
The FCA’s Consumer Duty will lead to a major shift in financial services
The Financial Conduct Authority (FCA) has confirmed its plans to bring in a new Consumer Duty, which will fundamentally improve how firms serve consumers. -
Building societies: Facing the challenges and opportunities head on
Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, delivered at the Building Societies Association Annual Conference on 19 May 2016, in Gateshead. -
Lenders to pay out up to £47m in redress to borrowers in difficulty
We are consulting on proposals to incorporate the temporary coronavirus tailored support guidance (TSG) for credit and mortgages into the Handbook on a permanent basis. -
Potential issues in the debt management market
Based on our analysis, we have concerns that the following may be causing detriment to consumers. -
Teamwork: A Smart way to tackle financial crime
Speech by Steve Smart, FCA joint executive director of enforcement and market oversight, delivered at the Financial Services Investigations and Enforcement Summit. -
The FCA's response to COVID-19 and expectations for 2020
Speech by Megan Butler, Executive Director of Supervision – Investment, Wholesale and Specialists at the FCA, delivered at PIMFA’s Virtual Festival. -
FCA provides guidance to firms on maintaining access to cash for customers
The FCA wants to ensure that firms treat their customers fairly when closing a branch or ATM, including considering what alternatives they can provide their customers. -
Short Term Finance Ltd enters Creditors Voluntary Liquidation
Customers who have questions should contact Moorfields Advisory Limited, the Joint Liquidators. -
FCA publishes PPI complaints deadline Progress Report
The FCA has published an update on the progress of its payment protection insurance (PPI) consumer communications campaign and supporting supervisory work.