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Showing 541 to 550 of 751 search results for treatment of vulnerable customers.

  1. Investigation opening criteria

    About us How we regulate Published: 21/04/2016 Last modified: 27/02/2024
    Factors we consider when deciding to open an investigation, including how we assess serious misconduct.

  2. Can robo-advice improve borrower repayment decisions?

    Research articles Published: 30/08/2022 Last modified: 30/08/2022
    Analysis showing that a simple automated ‘robo-advice’ tool significantly improved borrower repayment decisions in a randomised controlled trial.

  3. Getting culture and conduct right - the role of the regulator

    Speeches Published: 13/07/2016 Last modified: 18/07/2016
    Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, delivered at the 2nd Annual Culture and Conduct Forum for the Financial Services Industry in London.

  4. FCA review finds evidence of growing competition in retail banking

    Press Releases Published: 20/01/2022 Last modified: 20/01/2022
    Greater competition in retail banking is driving choice and lower prices for consumers and small businesses.

  5. Final Notice 2020: Lloyds Bank plc, Bank of Scotland plc, and The Mortgage Business plc [pdf]

    Final notices Published: 11/06/2020
    This Final Notice (Lloyds Bank plc, Bank of Scotland plc, and The Mortgage Business plc) refers to breaches of PRIN 3 and PRIN 6 related to the unfair treatment of customers in the mortgages sector. We imposed a financial penalty.

  6. Andrew Bailey speech at the Annual Public Meeting 2018

    Speeches Published: 11/09/2018 Last modified: 11/09/2018
    Speech by Andrew Bailey, Chief Executive of the FCA, delivered at our 2018 Annual Public Meeting.

  7. MiFID II: product governance review

    Multi-firm reviews Published: 26/02/2021 Last modified: 15/04/2021
    In this MiFID II review we looked at product governance in a sample of 8 asset management firms.

  8. PS19/18: Restricting contract for difference products sold to retail clients

    Policy statements Published: 01/07/2019 Last modified: 02/07/2019
    We have finalised rules restricting how CFDs and CFD-like options are sold, marketed, and distributed to retail consumers.

  9. FCA appoints new Chair at the Financial Ombudsman Service

    Press Releases Published: 05/06/2019 Last modified: 05/06/2019
    Baroness Zahida Manzoor CBE has been appointed Chair of the Financial Ombudsman Service. The appointment was made by the FCA Board with the approval of HM Treasury.

  10. FCA reveals the financial experiences of people in the UK: People in Yorkshire and the Humber are most likely to be struggling to pay bills or debts compared to rest of UK

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more
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