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Showing 591 to 600 of 751 search results for treatment of vulnerable customers.

  1. Mortgage lending & administration data items: FAQs

    Tasks for regulated firms Published: 06/05/2016 Last modified: 13/06/2022
    Mortgage lending & administration data items: FAQs

  2. FCA requests further information about overdraft pricing from firms

    Statements Published: 28/01/2020 Last modified: 28/01/2020
    Over the past few days there has been significant comment about many headline overdraft rates

  3. FCA reveals the financial experiences of people in the UK: The North East has the lowest level of adults with savings or investments of any part of the UK

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more

  4. FCA reveals the financial experiences of people in the UK: Northern Irish attitudes towards finance are more downbeat than rest of UK

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more

  5. FCA Independent Directors Publish Protocol and Updated Terms of Reference

    Press Releases Published: 02/05/2014 Last modified: 02/05/2014
    announcement of proposed supervisory work on the fair treatment of long standing customers in life insurance.

  6. Product value and coronavirus: guidance for insurance firms

    Policy and guidance Finalised guidance Published: 03/06/2020 Last modified: 30/10/2020
    This guidance sets out our expectations for insurers and insurance intermediaries to consider the value of their products in light of the exceptional circumstances arising from coronavirus (Covid-19).

  7. Aggregate complaints data: 2022 H2

    Data Published: 27/04/2023 Last modified: 19/10/2023
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2022, between between 1 July and 31 December 2022. This includes the latest trends and analysis by product group.

  8. Helping firms provide more support to customers making investment decisions

    Firms Published: 03/08/2023 Last modified: 30/10/2023
    Examples on providing consumers with greater levels of support, including getting closer to the advice guidance boundary for giving a personal recommendation.

  9. Call of Duty: How putting customers front and centre will help industry innovate

    Speeches Published: 22/02/2023 Last modified: 17/11/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event.

  10. FCA reveals the financial experiences of people in the UK: A higher proportion of retired people in the West Midlands rely on State Pension as their main income compared to UK average

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more
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