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Showing 651 to 660 of 751 search results for treatment of vulnerable customers.

  1. FCA secures contract changes for buy-now-pay-later customers as more consumers use the product

    Press Releases Published: 31/10/2023 Last modified: 31/10/2023
    FCA research shows that there has been a significant increase in the use of buy-now-pay-later (BNPL).

  2. Motor finance agreements and coronavirus: temporary guidance for firms

    Finalised guidance Published: 24/04/2020 Last modified: 04/12/2020
    FCA temporary motor finance guidance applies to regulated firms that issue regulated motor finance agreements.

  3. FCA publishes new data on interest rates and update on cash savings remedies

    Press Releases Published: 18/07/2016 Last modified: 20/07/2016
    The data is part of the FCA’s ‘sunlight remedy’, which shines a light on firms’ strategies towards their long-standing customers. ... We said that one of our priorities this year will be focused on the treatment of long-standing customers.

  4. Supporting consumers through tough times – priorities for credit regulation

    Speeches Published: 23/03/2022 Last modified: 20/03/2024
    Speech by Brian Corr, Interim Director of Retail Lending at the FCA, delivered at Credit Summit 2022

  5. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    Due to poor customer contact processes, some customers may not have had an opportunity to provide further evidence needed for complaint handlers to reach a fair outcome for their complaint. ... Lloyds has made significant progress towards the fairer

  6. Rolling the rock: The cycle of deregulation, crisis and regulation

    Speeches Published: 02/10/2018 Last modified: 03/10/2018
    Speech by Charles Randell, Chair, Financial Conduct Authority, delivered at the Association for Financial Markets in Europe (AFME) Annual Conference on 2 October 2018.

  7. FCA confirms next stage of support for consumer credit and overdraft customers

    Press Releases Published: 30/09/2020 Last modified: 02/10/2020
    The FCA has confirmed measures to ensure firms provide tailored support for users of certain consumer credit and overdraft products amid difficulties due to coronavirus (Covid-19)

  8. FS20/5: Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms

    Policy and guidance Feedback statements Published: 14/05/2020 Last modified: 14/05/2020
    We summarise responses to our proposals for insurance and premium finance firms on the fair treatment of customers in temporary financial difficulty.

  9. FCA proposes the next stage of support for consumer credit and overdraft customers

    Press Releases Published: 16/09/2020 Last modified: 16/09/2020
    The Financial Conduct Authority (FCA) has announced proposals to ensure that firms provide tailored support for users of consumer credit and overdraft products who continue to face payment difficulties due to coronavirus (Covid-19).

  10. FCA to require insurance firms to publish details of last year’s premium

    Press Releases Published: 03/12/2015 Last modified: 03/12/2015
    It is important that insurers give their customers the information they need to do this and ensure they’re treating their customers fairly.”. ... general, and the treatment of long-standing customers in particular, delivers fair outcomes to consumers.
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