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Showing 661 to 670 of 751 search results for treatment of vulnerable customers.

  1. FS20/6: Temporary financial relief for customers impacted by coronavirus: feedback on draft guidance for mortgages

    Policy and guidance Feedback statements Published: 02/06/2020 Last modified: 02/06/2020
    On 22 May 2020, we published draft guidance on the fair treatment of home finance customers in temporary payment difficulty as a result of the current exceptional circumstances arising out of coronavirus (Covid-19)

  2. GC13/2 Dealing fairly with interest-only mortgage customers who risk being unable to repay their loan

    Guidance consultations Published: 02/05/2013 Last modified: 03/10/2016
    This guidance sets out what we expect firms to do to ensure the fair treatment of customers who are unable to repay the capital sum at the end of the term. ... complied with Principle 6 (Customers’ interests) in their treatment of such ‘trapped’

  3. Four former directors of online consumer credit broker banned for misleading customers

    Press Releases Published: 25/07/2018 Last modified: 25/07/2018
    The Financial Conduct Authority (FCA) has banned David James Carter Mullins, Edward John Booth, Christopher Paul Brotherton and Mark Robert Kennedy, the former directors and shareholders of Secure My Money Limited (now dissolved).

  4. The new simplified advice regime and the advice / guidance boundary review

    Speeches Published: 21/03/2023 Last modified: 21/03/2023
    Speech by Therese Chambers, our Director of Consumer Investments, delivered at the TISA Financial Advice and Guidance Conference.

  5. The FCA publishes report into mortgage lenders’ arrears management and forbearance

    Press Releases Published: 25/02/2014 Last modified: 29/11/2021
    In a review of lenders’ approaches to mortgage arrears management, the Financial Conduct Authority (FCA) found firms had improved practices, placing greater emphasis on the need to treat customers fairly, but identified areas on which the industry

  6. Support available for mortgages as interest rates rise

    Consumers Published: 07/12/2022 Last modified: 21/07/2023
    If you're struggling with your mortgage due to higher living costs and interest rate rises, find out more about your options and where you can get support.

  7. Consumers struggling to understand structured products as Financial Conduct Authority calls for improvements from firms

    Press Releases Published: 05/03/2015 Last modified: 25/11/2021
    A behavioural economics research paper published today by the Financial Conduct Authority (FCA) has found that many consumers overestimate the expected returns on structured deposits.

  8. Information on Covid whistleblowing reports for 2020/21 - August 2021

    FOI Release Date of Release: 09/08/2021
    The FCA provides information on the covid-specific whistleblower allegations referred to in the FCA's annual report for 2020/21.

  9. The importance of culture in driving behaviours of firms and how the FCA will assess this

    Speeches Published: 19/04/2013 Last modified: 18/07/2013
    Speech by Clive Adamson, Director of Supervision, the FCA, at the CFA Society - UK Professionalism Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  10. Review of host Authorised Fund Management firms

    Multi-firm reviews Published: 30/06/2021 Last modified: 05/08/2021
    We wanted to test the viability of the host AFM business models and assess whether conflicts of interests were being effectively managed.
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