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Showing 691 to 700 of 751 search results for treatment of vulnerable customers.

  1. FCA confirms support for customers who are struggling to pay their mortgage due to coronavirus

    Press Releases Published: 02/06/2020 Last modified: 02/06/2020
    The FCA has today confirmed the support firms should give to mortgage customers who are either coming to the end of a payment holiday or who are yet to request one.

  2. Morses Club Limited and Shelby Finance Ltd (trading as Dot Dot Loans) enter administration

    News stories Published: 20/11/2023 Last modified: 20/11/2023
    Morses Club Limited and its wholly owned subsidiary Shelby Finance Ltd (trading as Dot Dot Loans) have entered administration.

  3. FCA, ICO and FSCS publish joint statement to insolvency practitioners and authorised firms

    Statements Published: 07/02/2020 Last modified: 07/02/2020
    FCA, ICO and FSCS warn insolvency practitioners and FCA-authorised firms to be responsible when dealing with personal data.

  4. Rent-to-own provider Buy as You View to pay £939,000 to around 59,000 customers

    Press Releases Published: 22/03/2016 Last modified: 24/03/2016
    000 customers for historic unfair treatment. ... Customers who incurred these fees between November 2012, when BAYV published its customer charter, and March 2014 when BAYV ceased this practice will receive redress.

  5. FCA finds the Covid-19 pandemic leaves over a quarter of UK adults with low financial resilience

    Press Releases Published: 11/02/2021 Last modified: 11/02/2021
    The Financial Conduct Authority (FCA) has released its latest Financial Lives survey (FLS), looking at consumers’ financial situations, the financial products they choose and their experiences of engaging with financial services firms.

  6. Alsford Page & Gems Limited censured and agrees to pay extended warranty insurance customers £399,902

    Press Releases Published: 20/04/2021 Last modified: 20/04/2021
    We have publicly censured Alsford Page & Gems Limited and they will pay compensation totalling £399,902.

  7. Competition Policy in Financial Markets – the view from the regulators

    Speeches Published: 22/06/2016 Last modified: 22/06/2016
    Speech by Mary Starks, Director of Competition, FCA, delivered at the Centre for Competition Policy (CCP) Conference on 10 June in Norwich.

  8. Draft Guidance: Mortgages and coronavirus: updated Tailored Support Guidance for firms

    Policy and guidance Guidance consultations Published: 13/01/2021 Last modified: 13/01/2021
    This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of mortgage customers.

  9. Finalised Guidance: Mortgages and coronavirus: updated Tailored Support Guidance for firms

    Finalised guidance Published: 27/01/2021 Last modified: 27/01/2021
    This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of mortgage customers.

  10. FCA bans Simon Hughes for failures in advice given to British Steel Pension Scheme Members

    Press Releases Published: 03/10/2023 Last modified: 03/10/2023
    The FCA has banned Simon Hughes of S&M Hughes Limited (in liquidation) from advising customers on pension transfers and pension opt outs, and from holding any senior management function in a regulated firm.
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