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Showing 731 to 740 of 751 search results for treatment of vulnerable customers.

  1. From Zeroes to Heroes: How culture in financial services can change for everyone’s benefit

    Speeches Published: 29/11/2022 Last modified: 08/01/2024
    Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at the Culture and Conduct Forum for the Financial Services Industry.

  2. Financial Lives January 2023: Consumer experience of the rising cost of living – the burden of bills and ways to get support

    Financial Lives Published: 17/05/2023 Last modified: 26/07/2023
    The FCA are providing selected statistics in this research note from its Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023.

  3. Financial Conduct Authority outlines lessons learned in year one of its Regulatory Sandbox

    Press Releases Published: 20/10/2017 Last modified: 20/10/2017
    The Financial Conduct Authority (FCA) has today published a report outlining how the regulatory sandbox (sandbox) has met its objectives over the first year of operation.

  4. FCA censures Lighthouse Advisory Services Limited for serious failings in relation to the British Steel Pension Scheme and £23m paid out in redress

    Press Releases Published: 15/05/2023 Last modified: 15/05/2023
    The Financial Conduct Authority (FCA) has censured Lighthouse Advisory Services Limited for the unsuitable advice given during the period 1 April 2015 to 30 April 2019 to people looking to transfer out of defined benefit pension schemes, including

  5. Occasional Paper No. 36: Sending out an SMS: The impact of automatically enrolling consumers into overdraft alerts

    Occasional papers Published: 31/05/2018 Last modified: 31/05/2018
    As part of the high-cost credit review, the FCA wanted to understand the impact of auto enrolling customers into overdraft and unpaid item (retry) alerts on customer overdrafting behaviour.

  6. Market Force and the Chartered Institute’s Nicholas Barbon Lectures

    Speeches Published: 06/02/2013 Last modified: 29/03/2013
    Speech by Andrew Bailey, Managing Director, Prudential Business Unit at the Chartered Institute’s Nicholas Barbon Lectures, London

  7. FS20/15: Consumer credit (including overdrafts) and coronavirus: Additional guidance for firms - Feedback on draft guidance

    Feedback statements Published: 30/09/2020 Last modified: 30/09/2020
    Our guidance published in July 2020 will continue to provide support for those impacted by coronavirus until 31 October 2020. 

  8. FS20/13: Coronavirus and customers in temporary financial difficulty: feedback on draft updated guidance for insurance and premium finance firms

    Policy and guidance Feedback statements Published: 11/08/2020 Last modified: 20/08/2020
    We summarise the feedback we received on our proposed measures for insurance and premium finance firms, and our response.

  9. The FCA fines Porta Verde £25,000 for serious failings in its appointed representatives’ sales practices

    Press Releases Published: 13/12/2013 Last modified: 08/11/2016
    and vulnerable customers, between October 2010 and June 2012. ... Principle 6 requires firms to consider the interest of its customers and treat them fairly.

  10. FCA bans three individuals from working in the financial services industry for non-financial misconduct

    Press Releases Published: 05/11/2020 Last modified: 05/11/2020
    The Financial Conduct Authority (FCA) has prohibited Russell David Jameson, Mark Horsey, and Frank Cochran from working in the financial services industry following findings that they are not fit and proper.  Each of them had been convicted of
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