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Showing 101 to 110 of 782 search results for understand the needs of vulnerable customers.

  1. Other interventions

    Focus areas Published: 22/07/2019 Last modified: 29/06/2023
    What the FCA is doing to assess creditworthiness, address harm in motor finance, study the credit information market, review the Consumer Credit Act and consider alternatives to high-cost credit.

  2. FCA confirms further support for consumer credit customers

    Press Releases Published: 01/07/2020 Last modified: 01/07/2020
    The FCA has today confirmed the support users of certain consumer credit products will receive if they are still experiencing temporary payment difficulties due to coronavirus.

  3. FCA announces proposals to further support consumer credit customers

    Press Releases Published: 19/06/2020 Last modified: 19/06/2020
    The FCA has today announced proposals which would provide continued support for users of certain consumer credit products, who are facing a financial impact because of the exceptional circumstances arising from coronavirus.

  4. New overdraft rules mean 7 out of 10 people will be better off or see no change

    Press Releases Published: 22/01/2020 Last modified: 22/01/2020
    7 out of 10 overdraft users will be better off or see no change, when new rules on overdrafts, introduced by the Financial Conduct Authority, come into force in April 2020.

  5. Sustainability

    Speeches Published: 22/07/2014 Last modified: 05/08/2014
    Increasingly, we are looking to understand not just what went wrong but why it went wrong. ... The PSR will have objectives to promote competition and innovation, and to ensure responsiveness to consumer needs.

  6. Outcomes-focussed regulation: a measure of success?

    Speeches Published: 06/05/2021 Last modified: 11/06/2024
    Speech by Charles Randell, Chair of the FCA and PSR, to the Building Societies Association

  7. The risks of token regulation

    Speeches Published: 06/09/2021 Last modified: 06/09/2021
    Speech by Charles Randell, Chair of the FCA and PSR, to the Cambridge International Symposium on Economic Crime

  8. Lloyds Banking Group sets up redress scheme for mortgage arrears customers

    Press Releases Published: 27/07/2017 Last modified: 27/07/2017
    Lloyds Banking Group (Lloyds) has agreed to set up a redress scheme for mortgage customers who incurred fees after they fell behind with their mortgage payments.

  9. How we can help consumers cope during the cost of living squeeze

    Blogs Published: 06/02/2023 Last modified: 06/02/2023
    In this blog, Sheldon Mills discusses the ways we can help consumers, and how we ensure customer protection when faced with financial challenges arising from the cost of living.

  10. Preparing your firm's wind-down plan

    Firm authorisation Published: 01/03/2024 Last modified: 01/03/2024
    Wind-down plans help firms exit the market in an orderly manner if their business is no longer viable. Find out when and how to prepare one for your firm.