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Showing 11 to 20 of 782 search results for understand the needs of vulnerable customers.
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Your rights with financial services
Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong. -
FCA asks banks to reconsider branch closures during coronavirus lockdown
Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures. -
Financially vulnerable customers’ thematic review: key findings
This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014). -
FCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. -
Regulating for better outcomes - next steps in consumer credit
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum -
Countdown to the Consumer Duty
Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar -
Improving access to insurance
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the FCA Insurance Access event. -
Women’s Economic Empowerment TechSprint 2021
Women’s Economic Empowerment TechSprint 2021 -
Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings
In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms. -
Ageing population and financial services
Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event.