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Showing 121 to 130 of 782 search results for understand the needs of vulnerable customers.

  1. Mortgages and coronavirus: updated guidance for firms

    Policy and guidance Finalised guidance Published: 01/06/2020 Last modified: 17/08/2021
    FCA update to our guidance for firms on mortgages and coronavirus
  2. Guidance for firms supporting their existing mortgage borrowers impacted by the rising cost of living

    Mortgage lenders and intermediaries Statements Published: 07/12/2022 Last modified: 08/12/2022
    The FCA is consulting on draft guidance explaining a range of options firms have to support customers, including varying a contract for forbearance purposes.
  3. FCA publishes update on high-cost credit work

    Press Releases Published: 31/01/2018 Last modified: 11/04/2024
    The FCA has published an update on its work in the high-cost credit sector.
  4. Action needed to ensure good outcomes for later life mortgage borrowers

    Multi-firm reviews Published: 14/09/2023 Last modified: 14/09/2023
    Key findings of multi-firm work on later life mortgage advertising and advice.
  5. Call of Duty: How putting customers front and centre will help industry innovate

    Speeches Published: 22/02/2023 Last modified: 17/11/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event.
  6. The FCA's response to COVID-19 and expectations for 2020

    Speeches Published: 04/06/2020 Last modified: 04/06/2020
    Speech by Megan Butler, Executive Director of Supervision – Investment, Wholesale and Specialists at the FCA, delivered at PIMFA’s Virtual Festival.
  7. Fighting financial crime – the force multiplier effect

    Speeches Published: 07/09/2022 Last modified: 07/09/2022
    Speech by Sarah Pritchard, Executive Director, Markets, FCA at the Financial Crime Summit – 1LOD.
  8. Getting affordability right in consumer credit

    Speeches Published: 15/03/2018 Last modified: 15/03/2018
    Speech by Jonathan Davidson, Director of Supervision – Retail and Authorisations at the FCA, at Credit Summit, London.
  9. Insurance providers warned not to undervalue cars or other insured items when settling claims

    Press Releases Published: 02/12/2022 Last modified: 02/12/2022
    Insurance firms have been warned not to undervalue cars and other insured items when settling insurance claims especially during the cost of living squeeze.
  10. The rationale for the FCA’s Mission and the context which the FCA operates in

    Speeches Published: 26/10/2016 Last modified: 10/11/2016
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at City Banquet, Mansion House.