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Showing 161 to 170 of 782 search results for understand the needs of vulnerable customers.

  1. Cyber and technology resilience in UK financial services

    Speeches Published: 27/11/2018 Last modified: 14/01/2019
    Speech by Megan Butler, Executive Director of Supervision – Investment, Wholesale and Specialists at the FCA, delivered at Bloomberg, London.
  2. High-cost short-term credit and coronavirus: temporary guidance for firms

    Finalised guidance Published: 24/04/2020 Last modified: 01/12/2020
    This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans. In addition, this guidance applies to firms that have acquired such loans. It applies to both current loans and loans entered
  3. City Week: how regulation can help the UK lead in Fintech

    Speeches Published: 26/04/2023 Last modified: 20/03/2024
    Speech by Emily Shepperd, FCA Chief Operating Officer and ED Authorisations, delivered at the Culture and Conduct Forum for the Financial Services Industry.
  4. Financial Lives 2022 survey - Key findings from the May 2022 survey: Executive summary

    Financial Lives Published: 26/07/2023 Last modified: 26/07/2023
    Executive summary for the key findings from the FCA’s Financial Lives February 2022 survey.
  5. Speech: Darwin and an evolution in price discrimination

    Insight Published: 17/03/2016 Last modified: 17/02/2017
    In this stylised example the customer base is finite so there’s no advantage to offering a lower price to attract more customers. ... Again, therefore, the model tells us that policy makers need to understand relevant competition.
  6. Findings of multi-firm review into insurers' valuation of vehicles

    Multi-firm reviews Published: 27/03/2024 Last modified: 27/03/2024
    We set out the findings from our review which assesses firms’ claims-handling processes for valuing vehicles which have been stolen or written-off (‘total-loss’ claims).
  7. Motor finance agreements and coronavirus: temporary guidance for firms

    Finalised guidance Published: 24/04/2020 Last modified: 04/12/2020
    FCA temporary motor finance guidance applies to regulated firms that issue regulated motor finance agreements.
  8. Coronavirus and customers in temporary financial difficulty: draft guidance for insurance and premium finance firms

    Policy and guidance Guidance consultations Published: 01/05/2020 Last modified: 07/05/2020
    FCA guidance on our expectations for firms when dealing with customers of general insurance and pure protection contracts who may be experiencing temporary financial difficulty because of coronavirus
  9. The coronavirus (Covid-19) financial resilience survey data

    Data Published: 07/01/2021 Last modified: 07/01/2021
    The results from the FCA's financial resilience surveys that were sent to 23,000 regulated firms. Through the surveys the FCA is understanding the real-time effect the pandemic is having on the finances of the firms it prudentially regulates.
  10. Consumer Investments Strategy - 2 Year Update

    Corporate documents Published: 08/12/2023 Last modified: 13/05/2024
    The FCA provides a 2 year update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021.