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Showing 211 to 220 of 782 search results for understand the needs of vulnerable customers.
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FCA publishes Future Approach to Consumers
The FCA has published its ‘FCA Mission – Our Future Approach to Consumers’ in 2017. -
A test of conscience
Many domestic firms have established mission statements to support consumers in vulnerable circumstances. ... Consumers in vulnerable circumstances, for example, should not need to repeat their story multiple times to multiple people. -
Buildings insurance for leasehold properties
Our expectations of regulated firms when arranging and providing fair value buildings insurance for leasehold apartment buildings. -
Consumer credit qualitative research
In order to help understand the consumer experience, both positive and negative, the FCA engaged two research organisations to conduct qualitative research. ... understand the customer experience and journey in different consumer credit markets and -
Motor dealers
Find out what permissions you'll need to apply to the FCA for authorisation, and what the FCA expects to see in your application. -
Leading the Way on Regulation
Speech delivered by Karina McTeague, Director of General Insurance and Conduct Specialists Supervision, at the British Insurance Brokers' Association (BIBA) Conference 2019. -
New guidance to help firms do more for vulnerable consumers
The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers. -
Flood and storm insurance claims
We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims. -
FCA launches consultation guiding firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. -
Vets and dentists
Find out what permissions you'll need to apply to the FCA for authorisation, and what the FCA expects to see in your application.