Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 271 to 280 of 782 search results for understand the needs of vulnerable customers.

  1. Coronavirus (Covid-19): Our expectations of payment and retail banking firms

    Published: 16/12/2020 Last modified: 16/12/2020
    We are in regular contact with the industry, the Government and other regulators to understand the impact of coronavirus on the payments market.

  2. Getting the right investor outcomes

    Speeches Published: 24/09/2014 Last modified: 30/09/2014
    Speech by William Amos, Director of Wholesale Banking and Investment Management at the Investment Week Fund Management Summit, London. This is the text of the speech as drafted, which may differ from the delivered version.

  3. The institutionalisation of customer service

    Speeches Published: 12/03/2013 Last modified: 01/07/2013
    Speech by Martin Wheatley - Managing Director, Conduct Business Unit at the Chartered Institute for Securities & Investment

  4. The Evolution of the Mortgage Market

    Speeches Published: 11/03/2015 Last modified: 11/03/2015
    But we recognise that there are likely to be difficulties where customers need to extend their mortgages beyond the age of 75 for a number of reasons. ... It is also important that a consumer gets a loan that meets their needs, where they understand the

  5. Competition and insurance

    Speeches Published: 02/06/2014 Last modified: 30/07/2015
    Christopher Woolard, Director of Policy, Risk and Research, the FCA, at the General Insurance conference, London.This is the text of the speech as drafted, which may differ from the delivered version.

  6. Support during challenging times

    Blogs Published: 19/05/2023 Last modified: 23/05/2023
    As part of Mental Health Week 2023, Laura Dawes talks about her experience of living with anxiety.

  7. PS22/9: A new Consumer Duty

    Policy statements Published: 27/07/2022 Last modified: 27/07/2022
    We are consulting for a second time on our proposals to set a higher standard of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers.

  8. Mortgages and coronavirus - enabling positive consumer outcomes

    Speeches Published: 08/10/2020 Last modified: 08/10/2020
    Jonathan Davidson, Executive Director of Supervision Retail and Authorisations, speech delivered online as introduction to Mortgage Forbearance Webinars, 30 September 2020.

  9. Cautious optimism for the post-pandemic world

    Speeches Published: 23/04/2021 Last modified: 23/04/2021
    Speech by Charles Randell, Chair of the FCA and PSR, to the Finance & Leasing Association.

  10. Rent-to-own – update

    News stories Published: 30/01/2018 Last modified: 02/12/2020
    The FCA took over the regulation of consumer credit, including the rent-to-own sector, in April 2014.