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Showing 31 to 40 of 782 search results for understand the needs of vulnerable customers.
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Acting flexibly and treating customers fairly in the face of a pandemic
Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations. -
Cash-based money laundering
Find out about the FCA's work on reducing money laundering through cash deposits at the Post Office and their current expectations of firms’ controls. -
Branch and ATM closures or conversions; good practice and areas for improvement
Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions. -
Improving the consumer experience
Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Supporting consumers with pension transfers
Read how firms should support consumers with characteristics of vulnerability when providing pension transfer advice. -
The FCA’s view of green mortgages
Speech by David Geale, Director of Retail Banking, delivered at the London Institute of Banking & Finance mortgage conference. -
Regulatory Sandbox eligibility criteria
Review our 5 eligibility criteria before applying to the Regulatory Sandbox. -
Consumer Duty: Not once and done
Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps -
Mortgage Prisoner Review
Our Mortgage Prisoner Review has been laid before parliament, providing data for borrowers to consider whether there are practical and proportionate solutions that can help them. -
FCA tells lenders to support consumers struggling with the cost of living
The Financial Conduct Authority (FCA) is today writing to more than 3,500 lenders to remind them of the standards they should meet as consumers across the country are affected by the rising cost of living. With household bills expected to continue