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Showing 361 to 370 of 782 search results for understand the needs of vulnerable customers.

  1. The basic advice regime under MiFID II & IDD

    Financial advisers Published: 19/04/2018 Last modified: 16/02/2023
    The FCA explains the update that includes important information for firms selling stakeholder products using basic advice and the impact of MiFID II and IDD.

  2. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... The FCA considers that the failings were particularly serious given that a significant proportion of

  3. Authorised electronic money institution (authorised EMI)

    Last modified: 22/09/2017
    Answer the following questions to understand more about what you need to do to meet new PSD2 requirements:. ... 3. All authorised EMIs which are account servicing payment service providers (ASPSPs) also need to comply with requirements relating to AIS

  4. Financial promotions data 2022

    Data Published: 03/02/2023 Last modified: 03/02/2023
    The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for January 2022 to 31 December 2022.

  5. Whistleblowing quarterly data 2021 Q4

    Data Published: 28/02/2022 Last modified: 04/08/2022
    Our data shows the number of new whistleblowing reports the FCA received in October to December 2021 and the allegations they featured.

  6. Learning the lessons of the past as an industry

    Speeches Published: 02/12/2014 Last modified: 04/02/2015
    The quote doesn’t need LBJ’s chequered legacy to give it added strength. ... Firms need to think about where risks might arise and how to control them: the need to understand the culture of the subsets of their organisation, how they differ and what

  7. Confirmation criteria

    Tasks for regulated firms Published: 06/08/2015 Last modified: 08/02/2023
    Find out the criteria you have to meet so that we can grant you confirmation.

  8. Business Plan 2021/22

    Business plans Published: 15/07/2021 Last modified: 19/08/2021
    Our Business Plan 2021/22 explains how we see our future role and priorities, how we intend to deliver them and how we will measure our performance.

  9. Overdrafts and coronavirus: draft guidance for firms

    Guidance consultations Published: 02/04/2020 Last modified: 01/12/2020
    FCA guidance for firms: overdrafts and coronavirus

  10. FCA provides guidance to firms on maintaining access to cash for customers

    Banks building societies and credit unions Press Releases Published: 16/07/2020 Last modified: 16/07/2020
    The FCA wants to ensure that firms treat their customers fairly when closing a branch or ATM, including considering what alternatives they can provide their customers.