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Showing 371 to 380 of 782 search results for understand the needs of vulnerable customers.

  1. Operational resilience insights for insurance firms

    Firms General insurers and insurance intermediaries Published: 24/03/2022 Last modified: 31/01/2023
    Our rules come into force on 31 March 2022. Use these insights to review your firm’s approach and consider what actions you need to take.

  2. Outsourcing claim activities to private investigators

    Tasks for regulated firms Published: 09/02/2016 Last modified: 14/02/2023
    Understand the responsibilities of insurers for the actions of private investigators (PIs) who investigate claims.

  3. Information for customers of Inspire Insurance Services Limited

    News stories Published: 10/12/2020 Last modified: 10/12/2020
    On 23 October 2020, the FCA imposed various requirements on Inspire Insurance Services Limited (Inspire).

  4. Innovation and improving outcomes

    Speeches Published: 17/06/2016 Last modified: 17/06/2016
    Speech by Christopher Woolard, Director of Strategy and Competition, delivered at the Global Digital Banking Conference on 16 June 2016 in London.

  5. Temporary regulatory forbearance on MCOB 7.6.28R

    Statements Published: 14/07/2023 Last modified: 14/07/2023
    Our supervisory approach to certain mortgage disclosure requirements.

  6. Whistleblowing quarterly data 2022 Q1

    Data Published: 04/08/2022 Last modified: 04/08/2022
    Our data shows the number of new whistleblowing reports the FCA received in January to March 2022 and the allegations they featured.

  7. TR17/1: Customer understanding: Retail banks and building societies

    Thematic reviews Published: 17/07/2017 Last modified: 17/07/2017
    This report provides the findings from our thematic review into firms’ assessment of customer understanding of transactions delivered by retail banks and building societies to consumers.

  8. The Economics of Intervention

    Documents Published: 10/03/2016 Last modified: 10/03/2016
    Poor customer outcomes often have multiple and diffuse causes, both ‘traditional’ and behavioural. ... To foster those benefits though, EFER would need to be used at an early point in the policy-making process.

  9. Facing the future – challenges and priorities for the FCA

    Speeches Published: 12/11/2020 Last modified: 12/11/2020
    Speech by our CEO, Nikhil Rathi, given at the Address to the City Regulators, Mansion House.

  10. The future of the UK mortgage market

    Speeches Published: 07/09/2015 Last modified: 07/09/2015
    Speech by Christopher Woolard, Director of Strategy & Competition, FCA, delivered at the FCA mortgage conference, London. This is the text of the speech as drafted, which may differ from the delivered version.