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Showing 41 to 50 of 782 search results for understand the needs of vulnerable customers.

  1. Consumer Duty implementation: good practice and areas for improvement

    Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
    What firms are doing well and what they could do better.

  2. Ageing population: update from the FCA

    News stories Published: 15/09/2016 Last modified: 06/03/2017
    We have published this statement to warn consumers against dealing with unauthorised firms.

  3. Innovation Pathways eligibility criteria

    Firms Published: 27/03/2022 Last modified: 10/02/2023
    Check whether your firm meets Innovation Pathways eligibility criteria before applying, and find out what the FCA looks for when assessing your proposal.

  4. Firm handling of complaints during coronavirus

    Firms Published: 01/05/2020 Last modified: 12/05/2021
    Find out about how firms should handle complaints during coronavirus.

  5. The FCA’s Consumer Duty will lead to a major shift in financial services

    Press Releases Published: 27/07/2022 Last modified: 27/07/2022
    The Financial Conduct Authority (FCA) has confirmed its plans to bring in a new Consumer Duty, which will fundamentally improve how firms serve consumers.

  6. Supporting material for applications by consumer credit, mortgage and other consumer finance firms

    Firm authorisation Published: 15/11/2023 Last modified: 13/12/2023
    If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything.

  7. Banks, building societies and credit unions – branch access for essential services

    Statements Published: 25/03/2020 Last modified: 04/06/2020
    Banks, building societies and credit unions are working closely with the FCA, the Prudential Regulation Authority and HM Treasury to maintain branch access for essential services. The FCA urges customers to only visit branches where absolutely

  8. Consumer credit and consumers in vulnerable circumstances

    Research insights Published: 01/04/2014 Last modified: 02/12/2014
    So helping people get the right advice and solution they need, before debt gets out of control, is vital. ... We want firms to look at our findings and consider if they are treating customers in vulnerable circumstances fairly.

  9. Building cyber resilience

    Speeches Published: 26/01/2018 Last modified: 26/01/2018
    Speech by Robin Jones, Head of Technology, Resilience & Cyber at the FCA, delivered to the PIMFA Financial Crime Conference, London.

  10. Review of debt management sector gets underway

    News stories Published: 19/10/2017 Last modified: 19/10/2017
    We are undertaking a thematic review of the debt management sector, in line with the commitment in our 2017/18 Business Plan.