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Showing 581 to 590 of 782 search results for understand the needs of vulnerable customers.

  1. The fight against skimmers and scammers

    Speeches Published: 05/09/2019 Last modified: 05/09/2019
    Speech by Charles Randell, Chair of the FCA, delivered at the Cambridge Economic Crime Symposium.

  2. A more effective approach to combatting financial crime

    Speeches Published: 21/09/2016 Last modified: 29/09/2016
    Speech by Megan Butler, Executive Director of Supervision - Investment, Wholesale and Specialists at the FCA, delivered at the BBA Financial Crime and Sanctions Conference.

  3. Financial Promotions for high-risk investments

    Multi-firm reviews Published: 27/09/2023 Last modified: 20/05/2024
    We outline the findings of our review of how firms offering restricted mass market investments (RMMIs) have complied with new rules on the customer journey. We identify examples of good and poor practice for the wider sector to consider and make any

  4. Testing what gets consumers engaged with their pension – and why

    Research Published: 08/12/2023 Last modified: 13/12/2023
    This article summarises research undertaken by Mike Gilmore (during his time working for the FCA), Deanna Karapetyan, Gráinne Murphy, Cherryl Ng and Jackie Spang.

  5. FSA confirms start of full review of interest rate swap mis-selling

    Press Releases Published: 31/01/2013 Last modified: 15/05/2013
    The Financial Services Authority (FSA) has confirmed that Barclays, HSBC, Lloyds and RBS will start the full review of their sales of interest rate hedging products (IRHPs) to small businesses. In June last year, the FSA announced that it had found

  6. Finalised Guidance: Consumer credit and coronavirus: updated guidance for firms

    Finalised guidance Published: 19/11/2020 Last modified: 13/01/2022
    This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of consumer credit customers.

  7. Automated advice: existing rules and guidance

    Firms Published: 27/03/2022 Last modified: 10/02/2023
    Before applying for Innovation Pathways, read our existing rules and guidance to check whether your question is covered.

  8. FCA asks for proposals on how open finance could transform financial services

    Press Releases Published: 17/12/2019 Last modified: 11/04/2024
    The Bank of England, PRA and FCA have published coordinated consultation papers on new requirements to strengthen operational resilience in financial services.

  9. FCA warns firms over anti-money laundering failings

    News stories Published: 05/03/2024 Last modified: 05/03/2024
    We have warned firms about common failings we have found in financial crime controls.

  10. Asset management portfolio tools

    Firms Multi-firm reviews Published: 13/01/2020 Last modified: 27/10/2020
    This report sets out our review findings of how firms in the asset management sector selected and used risk modelling and other portfolio management tools.