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FCA fines Yorkshire Building Society £4,135,600 for failings in dealing with customers in mortgage arrears
Firms need to be dealing with these customers proactively, without delays, in order to ensure they are not losing out. ... By allowing cases to drift without agreement, YBS’s actions meant that customers in vulnerable circumstances risked falling into -
Open regulators and open markets
Speech by Ashley Alder, Chair, delivered at the UK Mission to the European Union. -
Claims management companies must raise advertising standards, says FCA
Claims management companies (CMCs) must do more to ensure their promotions do not mislead potential customers according to the Financial Conduct Authority (FCA). Since the FCA took over regulation of CMCs on 1 April 2019 it has reviewed over 200 CMC -
Getting culture and conduct right - the role of the regulator
Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, delivered at the 2nd Annual Culture and Conduct Forum for the Financial Services Industry in London. -
Speech: Shadow banking - the potential risks and rewards
The latter depends upon bilateral relationships. The potential advantage of these is that lenders over time build up substantial private information about their customers. ... decision-making itself is hard to understand, despite the FCA’s very -
FCA Statement on fair treatment of long-standing customers in the life insurance sector
The FCA’s thematic review assessed the treatment of closed-book customers against four high level customer outcomes:. ... have regard to customers’ information needs through the life cycle of a product. -
Improvements needed to the credit information market to deliver better lending decisions for borrowers
The Financial Conduct Authority (FCA) has set out proposals to improve the credit information sector so it can deliver higher quality and more comprehensive information for consumers and firms. -
The importance of culture in driving behaviours of firms and how the FCA will assess this
Speech by Clive Adamson, Director of Supervision, the FCA, at the CFA Society - UK Professionalism Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
FCA reminds asset managers of importance of meeting investors’ expectations
However, the industry needs to consider how it communicates when funds are linked to financial benchmarks. ... In contrast, five firms were investing in smarter ways to analyse data from their distributors to better understand the types of customers that -
Finalised Guidance: Consumer Credit and coronavirus: updated Tailored Support Guidance for firms
This guidance applies in the exceptional circumstances arising out of the coronavirus (Covid-19) pandemic and its impact on the financial situation of consumer credit customers.