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Showing 102 to 111 of 347 search results for voluntary information on services for vulnerable customers.
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Forms
List of all forms on fca.org.uk For Handbook forms, please use the Handbook forms page. -
Consumer Duty – information for firms
To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market. -
FCA Research into the issue of de-risking
Banks have always had to make decisions about whether or not to provide their services to a prospective customer, or maintain a relationship with an existing customer, whether that is an ... The consultants undertook the study over a period of six months, -
Expectations of firms selling client banks
In the FCA's view, the client bank is the firm’s asset. It will act where these lists are being sold with redress liabilities. -
Dealing with firms based in Gibraltar
Check if you’re protected and how to complain if you're dealing with a Gibraltar-based firm that’s passporting into the UK. -
Wonga to make major changes to affordability criteria following discussions with the FCA
Wonga has entered into an agreement, known as a voluntary requirement (VREQ), with the Financial Conduct Authority (FCA) that requires it to make significant changes to its business immediately. -
Automated investment services - our expectations
The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back -
FCA bans debt management couple for misappropriating client money
The Financial Conduct Authority (FCA) has today banned Adrian and Christine Whitehurst, former directors of debt management firm First Step Finance Limited (now dissolved), for dishonestly misappropriating client money. Over 4000 customers lost a -
FCA operating service metrics 2022/23
This report sets out how the FCA performed in 2022/23 against 54 operating service metrics, including how it dealt with regulatory applications, telephone enquiries and other correspondence. -
Consumer Duty sets higher standards for financial services customers
The Duty sets higher standards of consumer protection. Find out what this means for you and what you should do if your provider isn’t meeting these standards. -
The FCA’s and PSR’s joint approach to Access to Cash
For many people cash continues to be a vital way of making payments, despite the changes brought by Covid 19. As High Streets prepare to re-open, more shops will rely on the availability of cash and the ability to access banking services such as