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Showing 62 to 71 of 347 search results for voluntary information on services for vulnerable customers.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. FCA performance scorecard - comparison metrics for personal current accounts 2020

    Data Published: 09/01/2020 Last modified: 15/01/2021
    This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.

  3. Cost of Living: good and poor practice in the general insurance market

    Good and poor practice Published: 03/07/2023 Last modified: 03/07/2023
    We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.

  4. Your rights with financial services

    Consumers Your rights Published: 20/03/2023 Last modified: 31/07/2023
    Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.

  5. Retail banking Consumer Duty multi-firm work

    Multi-firm reviews Published: 14/12/2023 Last modified: 14/12/2023
    The findings from the FCA's Retail Banking Consumer Duty Multi-Firm work.

  6. Complaints handling review findings

    Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
    The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

  7. FCA bans and issues largest ever fine of nearly £1 million on a retail sole trader for deliberately misleading vulnerable customers for personal gain

    Press Releases Published: 19/06/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined sale and rent back arranger Gurpreet Singh Chadda £945,277 and banned him from working in the financial services industry for significant failings when conducting sale and rent back agreements. This

  8. Women’s Economic Empowerment TechSprint 2021

    Published: 08/06/2021 Last modified: 08/06/2021
    Women’s Economic Empowerment TechSprint 2021

  9. Firm handling of complaints during coronavirus

    Firms Published: 01/05/2020 Last modified: 12/05/2021
    Find out about how firms should handle complaints during coronavirus.

  10. Banks, building societies and credit unions – branch access for essential services update

    Statements Published: 04/06/2020 Last modified: 05/06/2020
    Banks, building societies and credit unions have made significant efforts to maintain essential services for their customers during the coronavirus (Covid-19) crisis

  11. Flood and storm insurance claims

    Tasks for regulated firms Published: 14/10/2021 Last modified: 14/10/2021
    We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims.