Search results
Showing 72 to 81 of 347 search results for voluntary information on services for vulnerable customers.
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Forms
List of all forms on fca.org.uk For Handbook forms, please use the Handbook forms page. -
Funeral plan providers and intermediaries
The FCA regulates the pre-paid funeral plans sector. See all our resources for firms. -
Coronavirus (Covid-19): Information for firms on working with consumers and clients
Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims. -
FCA announces support for customers who are struggling to pay their mortgage due to coronavirus
FCA announces proposals to support customers struggling to pay their mortgage due to coronavirus (Covid-19). -
Regulating for better outcomes - next steps in consumer credit
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum -
FCA reveals the financial experiences of people in the UK: More than half of people in Wales are potentially vulnerable
The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more -
Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
High-cost credit review
The FCA's detailed, wide-ranging review has resulted in measures which will protect some of the most vulnerable consumers. -
A test of conscience
Many domestic firms have established mission statements to support consumers in vulnerable circumstances. ... So-called ‘extreme streamlining’. Characterised by less personalised, multi-channel customer services and remote customer touch points. -
FCA reveals the financial experiences of people in the UK: More than half of people in Scotland are potentially vulnerable
The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more -
Consumer warning on Northern Provident Investments
Northern Provident Investments Ltd has proposed entering creditors’ voluntary liquidation. The FCA believes there is a high risk of scammers trying to take advantage of customers