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Showing 1 to 10 of 754 search results for vulnerable customers fairly.
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Our approach to ensuring firms treat vulnerable customers fairly
Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference. -
Vulnerable transcript - Treating vulnerable customers fairly [pdf]
Video transcript for Treating vulnerable customers fairly video. -
Treating vulnerable consumers fairly
Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances. -
Guidance for firms on the fair treatment of vulnerable customers
Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly. -
Fair treatment of customers
All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected. -
Ensuring the fair treatment of customers in vulnerable circumstances
The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement. -
Cost of living
Firms have an important role in supporting consumers struggling with higher living costs. -
Consumer credit – Treating customers fairly
We set out why treating customers fairly should be at the heart of your business. -
Credit broking firms: key rules
Read about the key rules for credit broking firms. -
Financially vulnerable customers’ thematic review: key findings
This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).