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Showing 121 to 130 of 754 search results for vulnerable customers fairly.
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FCA publishes finalised guidance for the fair-treatment of closed-book customers
The Financial Conduct Authority (FCA) has today published its finalised guidance providing firms with detailed information on the actions they should be taking in order to treat their closed-book customers fairly. The FCA wants to ensure that -
FCA tells banks to improve treatment of struggling small business borrowers
Follow a review of collection practices, the FCA tells banks they must treat small business customers fairly when collecting and recovering debts. -
Branch and ATM closures or conversions; good practice and areas for improvement
Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions. -
Retail banking Consumer Duty multi-firm work
The findings from the FCA's Retail Banking Consumer Duty Multi-Firm work. -
Coronavirus linked forbearance: key findings
We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty. -
The FCA's response to COVID-19 and expectations for 2020
Speech by Megan Butler, Executive Director of Supervision – Investment, Wholesale and Specialists at the FCA, delivered at PIMFA’s Virtual Festival. -
Overdrafts and coronavirus: temporary guidance for firms
FCA publishes temporary guidance on overdrafts during the coronavirus situation -
FCA and Payment Systems Regulator publish updated evidence on cash access
The FCA and Payment Systems Regulator have published an updated assessment of the UK’s access to cash infrastructure, taking into account the impact of coronavirus (Covid-19), alongside new research on consumers who rely on cash. -
FCA’s national and international response to coronavirus (Covid-19) and Brexit
Speech delivered by Nausicaa Delfas, Executive Director of International, at Deloitte Annual Conduct Risk Conference (webinar). -
High-cost short-term credit and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans