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Showing 221 to 230 of 754 search results for vulnerable customers fairly.

  1. How to complain

    Consumers Complaints Published: 17/04/2016 Last modified: 20/03/2024
    If you're unhappy with a financial product or service, find out how to complain and when you should get in touch with the Financial Ombudsman Service.

  2. Consumer Duty – information for firms

    Tasks for firms Published: 02/10/2022 Last modified: 26/06/2024
    To help firms implement the Duty, we explain more on the areas of the Duty that we have been receiving firm queries on which are relevant for the wider market.

  3. A test of conscience

    Speeches Published: 23/02/2015 Last modified: 26/02/2015
    Many domestic firms have established mission statements to support consumers in vulnerable circumstances. ... And making sure senior leader directions are then fully reflected in customer experience.

  4. Unfair contract terms

    Tasks for regulated firms Published: 06/05/2015 Last modified: 10/02/2023
    Find out what the FCA can do to tackle unfair contract terms in financial services contracts and what you should focus on.

  5. 2023 fines

    News stories Published: 12/01/2023 Last modified: 04/04/2024
    Enforcement fines published in 2023.

  6. GC20/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]

    Guidance consultations Published: 29/07/2020 Last modified: 02/12/2020
    This guidance consultation discusses the feedback the FCA received on Guidance Consultation 19/3 and seeks views on the FCA's updated draft guidance and its cost benefit analysis.

  7. Mortgages and coronavirus: our guidance for firms

    Mortgage lenders and intermediaries Published: 20/03/2020 Last modified: 01/12/2020
    FCA guidance for mortgage lenders, mortgage administrators, home purchase providers and home purchase administrators as the coronavirus situation develops.

  8. Helping people access cash

    Firms Focus areas Published: 05/11/2020 Last modified: 24/07/2024
    The FCA is committed to ensuring consumers and businesses can access the cash they need. We’re using our powers to act where we find or anticipate significant issues.

  9. 2015 Disclosure Log

    Last modified: 30/01/2020
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2015. 

  10. Digital Sandbox pilots

    Firms Published: 01/08/2023 Last modified: 01/08/2023
    Find out about the 2 pilots of the Digital Sandbox that the FCA has held.
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