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Showing 401 to 410 of 754 search results for vulnerable customers fairly.

  1. Ageing population and financial services

    Occasional papers Published: 21/09/2017 Last modified: 21/09/2017
    In September 2017, we published our Occasional Paper, outlining the findings from a project that explored how the ageing population would impact the financial services industry. 

  2. FCA announces support for customers who are struggling to pay their mortgage due to coronavirus

    Press Releases Published: 22/05/2020 Last modified: 22/05/2020
    FCA announces proposals to support customers struggling to pay their mortgage due to coronavirus (Covid-19).

  3. FCA to strengthen protection of access to banking services

    Press Releases Published: 14/06/2022 Last modified: 14/06/2022
    Banks and building societies will need to assess the impact of changes to their services, for example shorter branch opening times, under updated guidance proposed by the Financial Conduct Authority (FCA).

  4. Pensions and Retirement income: our guidance for firms

    Life insurers and pension providers Published: 07/04/2020 Last modified: 13/02/2023
    The FCA's guidance for pension providers and DB transfer advisers, as the coronavirus (Covid-19) pandemic develops.

  5. FCA's key priorities for the financial advice industry

    Speeches Published: 02/11/2022 Last modified: 13/06/2023
    Speech by Therese Chambers, our Director of Consumer Investments, delivered at the Personal Finance Society's Festival of Financial Planning.

  6. Building trust in sustainable investments

    Speeches Published: 23/11/2020 Last modified: 23/11/2020
    Speech by Richard Monks on building trust in sustainable investments.

  7. What firms should focus on

    Good and poor practice Published: 05/08/2015 Last modified: 14/06/2023
    The FCA's key messages for firms on unfair contract terms and examples of good and poor practice.

  8. Fair and effective markets review

    Speeches Published: 14/07/2015 Last modified: 23/10/2015
    Firms hiring new compliance staff, establishing cultural change programmes, developing better staff training and listening to customers more. ... to be vibrant and serve their customers fairly and effectively.

  9. Review of debt management sector gets underway

    News stories Published: 19/10/2017 Last modified: 19/10/2017
    We are undertaking a thematic review of the debt management sector, in line with the commitment in our 2017/18 Business Plan.  

  10. FCA fines Tesco Bank £16.4m for failures in 2016 cyber attack

    Press Releases Published: 01/10/2018 Last modified: 01/10/2018
    The Financial Conduct Authority (FCA) has fined Tesco Personal Finance plc (Tesco Bank) £16,400,000 for failing to exercise due skill, care and diligence in protecting its personal current account holders against a cyber attack. The cyber attack
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