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Showing 441 to 450 of 754 search results for vulnerable customers fairly.

441. Retail banking: product governance review

     Multi-firm reviews Published: 05/03/2018 Last modified: 05/03/2018
     The latest stage of our supervision work looked at product governance in small and medium-sized retail banks. It examined how well banks consider customers’ needs when they design and sell products and provide after-sales services. We found common

442. Whistleblowing qualitative assessment survey 2022

     Data Published: 04/05/2023 Last modified: 04/05/2023
     This report sets out the findings of a qualitative assessment survey of a small sample of whistleblowers who disclosed their concerns about wrongdoing to the FCA. The survey was conducted to understand whistleblowers’ experience of reporting to

443. Regulatory Decisions Committee (RDC)

     About us Who we are Published: 05/04/2016 Last modified: 17/06/2024
     The RDC helps to ensure that contested enforcement decisions are made fairly. Find out more about the process and who sits on the committee.

444. FCA tells lenders to support consumers struggling with the cost of living

     Press Releases Published: 16/06/2022 Last modified: 16/06/2022
     The Financial Conduct Authority (FCA) is today writing to more than 3,500 lenders to remind them of the standards they should meet as consumers across the country are affected by the rising cost of living. With household bills expected to continue

445. FCA fines Barclays £26 million over treatment of customers in financial difficulty

     Press Releases Published: 15/12/2020 Last modified: 15/12/2020
     The Financial Conduct Authority (FCA) has fined Barclays Bank UK PLC, Barclays Bank PLC and Clydesdale Financial Services Limited (Barclays) £26 million for failures in relation to their treatment of consumer credit customers who fell into arrears

446. Report consumer credit lending fraud (lenders)

     Consumer credit firms Published: 04/02/2019 Last modified: 21/02/2023
     Find out about our Information from Lenders (IFL) scheme and download reporting documents to tell us about suspected fraud.

447. Credit broking, debt management and price comparison websites

     Focus areas Published: 22/07/2019 Last modified: 10/02/2023
     Poor standards in credit broking and debt management can lead to significant harm for vulnerable consumers, and the FCA started to intervene in these markets in 2014. Find out more.

448. The FCA has fined Liberty Mutual Insurance Europe SE £5.2 million for failures in its oversight of mobile phone insurance claims and complaints handling

     Press Releases Published: 30/10/2018 Last modified: 30/10/2018
     The Financial Conduct Authority (FCA) has fined Liberty Mutual Insurance Europe SE (Liberty) £5,280,800 for failures between 5 July 2010 and 7 June 2015 in its oversight of its mobile phone insurance claims and complaints handling processes

449. FCA confirms biggest shake-up to the overdraft market for a generation

     Press Releases Published: 07/06/2019 Last modified: 07/06/2019
     The Financial Conduct Authority (FCA) has today confirmed it is introducing reforms to fix a dysfunctional overdraft market. These changes will make overdrafts simpler, fairer, and easier to manage and will protect the millions of consumers that use

450. FCA publishes PPI complaints deadline final report

     Press Releases Published: 24/04/2020 Last modified: 01/05/2020
     The Financial Conduct Authority (FCA) has published its final report on the impact of the deadline for PPI complaints. The report highlights the outcome of the communications campaign which ran for two years.