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Showing 621 to 630 of 754 search results for vulnerable customers fairly.

  1. FCA fines RBS, NatWest and Ulster Bank Ltd £42 million for IT failures

    Press Releases Published: 20/11/2014 Last modified: 20/11/2014
    The IT failure affected over 6.5 million customers in the United Kingdom for several weeks. ... This caused the IT incident that disrupted customers’ ability to use banking facilities on 20 June 2012.

  2. Information on Covid whistleblowing reports for 2020/21 - August 2021

    FOI Release Date of Release: 09/08/2021
    The FCA provides information on the covid-specific whistleblower allegations referred to in the FCA's annual report for 2020/21.

  3. The rise in scams and the threat to a legitimate financial services industry

    Speeches Published: 18/05/2021 Last modified: 18/05/2021
    Speech by Mark Steward, Executive Director of Enforcement and Market Oversight, at the City & Financial Global - FCA Investigations & Enforcement Summit.

  4. FCA statement on super-complaint from Citizens Advice to the CMA on excessive prices for disengaged consumers

    Statements Published: 28/09/2018 Last modified: 28/09/2018
    Citizens Advice today submitted a super-complaint to the Competition and Markets Authority (CMA) calling on it to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers. The super-complaint covers

  5. Indigo Michael Limited (trading as Tappily and SafetyNet) enters administration

    News stories Published: 10/01/2023 Last modified: 10/01/2023
    On 9 January 2023, Indigo Michael Limited, trading as Tappily and SafetyNet, went into administration. AlixPartners UK LLP were appointed Joint Administrators. 

  6. FCA finds concerns over insurers’ valuation of written-off or stolen vehicles

    Press Releases Published: 27/03/2024 Last modified: 27/03/2024
    The Financial Conduct Authority (FCA) has identified shortcomings in how some motor insurance firms are valuing written-off or stolen vehicles.

  7. Action needed to ensure good outcomes for later life mortgage borrowers

    Multi-firm reviews Published: 14/09/2023 Last modified: 14/09/2023
    Key findings of multi-firm work on later life mortgage advertising and advice.

  8. Credit card provider NewDay to provide over £4 million in redress to customers

    Press Releases Published: 24/03/2016 Last modified: 24/03/2016
    Credit card provider NewDay to provide over £4 million in redress to customers. ... The FCA welcomes NewDay’s proactive approach to ensuring it treats customers fairly.

  9. FSA fines The Co-operative Bank plc for failing to handle PPI complaints fairly

    Press Releases Published: 04/01/2013 Last modified: 29/03/2013
    The Financial Services Authority (FSA) has fined The Co-operative Bank plc (Co-op) £113,300 for failing to handle payment protection insurance (PPI) complaints fairly.

  10. FCA secures contract changes for buy-now-pay-later customers as more consumers use the product

    Press Releases Published: 31/10/2023 Last modified: 31/10/2023
    FCA research shows that there has been a significant increase in the use of buy-now-pay-later (BNPL).
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