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Showing 641 to 650 of 754 search results for vulnerable customers fairly.
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Self-certified mortgages from firms not based in the UK – warning to consumers
UK’s Financial Ombudsman Service and to be treated fairly when facing payment difficulties. ... Under the ECD, firms can only contact customers on-line, not by telephone or post. -
TR14/14 - Redress for payment protection insurance (PPI) mis-sales
Ensuring that firms put things right by handling PPI complaints fairly is vital to resolving the issue and rebuilding public confidence. ... We will ensure that firms take fair proactive measures towards groups of customers they have identified as at -
10% depreciation notifications: further extension of temporary measures for firms
Since March 2020 we have adopted temporary measures on the requirement for firms to issue 10% depreciation notifications to investors (COBS 16A.4.3 UK). -
CP15/41: Increasing transparency and engagement at renewal in general insurance markets
Rules that require additional disclosure when customers have renewed the same product four times or more. ... We also remind firms of their obligations to treat customers fairly when developing their overall approach to renewal pricing and in their -
FCA fines Stonebridge International Insurance Limited £8.4m in relation to sales of insurance policies
take responsibility for their outsourcing arrangements and ensure that they treat customers fairly.". ... It also found that Stonebridge’s poor systems and controls, and inadequate oversight of its outsourcing companies breached the FCA’s -
FCA proposes introduction of price cap on rent-to-own firms to protect vulnerable consumers from high costs
The Financial Conduct Authority today proposed to introduce a price cap on the rent-to-own (RTO) sector. The cap, subject to consultation, will come into force on 1 April 2019 providing protection for some of the most financially vulnerable people -
Santander UK Plc (Santander) fined £32.8m for serious failings in its probate and bereavement process
The Financial Conduct Authority (FCA) has fined Santander £32,817,800 for failing to effectively process the accounts and investments of deceased customers. -
Levelling the playing field – innovation in the service of consumers and the market
Speech by our CEO, Nikhil Rathi, to FinTech Week. -
Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms
We set out our expectations for firms when considering the fair treatment of existing customers, and in particular customers with temporary financial difficulties due to coronavirus. -
TR15/10: Fair treatment for consumers who suffer unauthorised transactions
We have carried out work to discover whether consumers are being treated fairly in relation to unauthorised transactions. ... We found that firms are generally meeting their legal requirements and are making a good effort to deliver fair outcomes for