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Showing 711 to 720 of 754 search results for vulnerable customers fairly.

  1. TR18/4: Pricing practices in the retail general insurance sector: Household insurance

    Thematic reviews Published: 31/10/2018 Last modified: 01/11/2018
    This report sets out the key findings of our thematic work on the pricing practices of household insurance firms. It then details our expectations of firms and our next steps.

  2. Occasional Paper No. 12: Encouraging consumers to act at renewal: Evidence from field trials in the home and motor insurance markets

    Occasional papers Published: 03/12/2015 Last modified: 03/12/2015
    Our survey evidence for a home insurer suggests that customers underestimate the benefits of shopping around and overestimate the amount of time it takes. ... We find little evidence of price increases at renewal for customers at the two motor insurers,

  3. FCA announces proposals for further support to consumer credit borrowers impacted by coronavirus

    Press Releases Published: 04/11/2020 Last modified: 04/11/2020
    As a result of increasing restrictions announced in recent weeks, we are proposing to enhance measures to provide further support to consumers impacted by coronavirus.

  4. TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress

    Thematic reviews Published: 25/09/2013 Last modified: 15/11/2016
    Ensuring that firms put things right by handling PPI complaints fairly is vital to bringing closure to the issue and rebuilding public confidence, and is a priority for the FCA. ... We are focused on ensuring improved outcomes for customers who complain

  5. Financial Conduct Authority outlines lessons learned in year one of its Regulatory Sandbox

    Press Releases Published: 20/10/2017 Last modified: 20/10/2017
    The Financial Conduct Authority (FCA) has today published a report outlining how the regulatory sandbox (sandbox) has met its objectives over the first year of operation.

  6. FCA data shows increase in complaints with more than 4 million complaints during the first half of 2018

    Press Releases Published: 29/10/2018 Last modified: 29/10/2018
    The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the first half of 2018.

  7. Information on non-financial misconduct and financial misconduct allegations - May 2022

    FOI Release Date of Release: 24/05/2022
    The FCA provides information on the types of allegations received by its whistleblowing team.

  8. FCA and City Corporation collaborate to help innovative companies drive recovery from coronavirus

    Press Releases Published: 16/07/2020 Last modified: 16/07/2020
    The FCA and the City of London Corporation will collaborate on the pilot of a ‘digital sandbox’ to support innovative firms tackling challenges caused by the coronavirus pandemic.

  9. FS19/04: Fair Pricing in Financial Services: summary of responses and next steps

    Feedback statements Published: 31/10/2018 Last modified: 18/07/2019
    This Feedback Statement (FS) follows the publication of our Discussion Paper (DP) on Fair Pricing in Financial Services in October 2018.

  10. FCA fines Policy Administration Services Ltd £2.8 million for poor complaints handling of mobile phone insurance policies sold by Phones 4u Ltd

    Press Releases Published: 03/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Policy Administration Services Limited (PAS) £2,834,700 for poor complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put
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