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Showing 761 to 770 of 990 search results for wide firm complaints data.

  1. Investors in the EEA Life Settlements Fund should consider making a complaint now

    News stories Published: 24/09/2014 Last modified: 24/09/2014
    As a result, you may wish to make a complaint to the firm which sold you the investment or make a claim against it. ... Be clear that you are making a complaint. Under our rules, the firm should have a procedure to follow to resolve matters with you in a

  2. Statement on how firms should handle post and paper documents

    Statements Published: 13/05/2020 Last modified: 13/05/2020
    We recognise that during the coronavirus (covid-19) pandemic there will be some important functions, such as processing post, that will be more difficult for firms to do in a timely way.  

  3. FCA makes it easier for people to compare bank accounts

    Press Releases Published: 12/12/2017 Last modified: 12/12/2017
    The Financial Conduct Authority (FCA) has today published final rules which will require providers of personal current accounts and business current accounts to publish information that will help customers to compare the service they could receive

  4. FCA proposes permanent measures for retail CFDs and binary options

    Press Releases Published: 07/12/2018 Last modified: 07/12/2018
    The Financial Conduct Authority (FCA) is proposing rules to address harm to retail consumers from the sale of certain complex derivative products with the publication of two consultation papers.

  5. Financial Conduct Authority says time to end premium calls for consumers

    Press Releases Published: 14/04/2014 Last modified: 15/04/2014
    Current FCA rules require every authorised firm to have a free channel for making a complaint. ... In the same consultation the FCA will also look at a number of proposals to improve complaints handling by financial services firms including looking at

  6. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    In March 2012, Lloyds issued guidance instructing complaint handlers that the overriding principle when assessing complaints was that Lloyds’ PPI sales processes were compliant and robust unless told otherwise (the Overriding ... Some complaint

  7. Personal data and surveys, consultations and market research

    Last modified: 05/12/2023
    How and why the FCA uses personal data to carry out surveys, consultations and market research as part of its work as a regulator.

  8. Complaints fall by 5%: PPI, current accounts and general insurance still most complained about products

    Press Releases Published: 25/09/2014 Last modified: 07/02/2022
    The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,358,732 new complaints between January and June 2014.

  9. FG17/6: The treatment of politically exposed persons for anti-money laundering purposes

    Finalised guidance Published: 06/07/2017 Last modified: 11/07/2017
    We are publishing finalised guidance for how financial services firms should treat customers who are politically exposed persons when meeting their anti-money laundering obligations.

  10. PS17/13: Investment and corporate banking: prohibition of restrictive contractual clauses

    Policy statements Published: 27/06/2017 Last modified: 27/06/2017
    This policy statement sets out our rules to ban contractual clauses that restrict competition without being clearly beneficial to clients.
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