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Showing 191 to 200 of 324 search results for wide firm complaints data for 2015.

  1. Payday lenders failing customers in arrears, says FCA

    Press Releases Published: 10/03/2015 Last modified: 10/03/2015
    repayment plans that were clearly unsustainable and subsequently failed. firms not dealing appropriately with issues when things went wrong, for example staff failing to investigate or acknowledge complaints and customers having ... we have restricted

  2. Statistics on Clone and Scam firms - January 2020

    FOI Release Date of Release: 14/01/2020
    FCA provides statistics on Clone and Scam firms for 2019 and previous years dating back to 2014.

  3. DP15/7: Our approach to SMEs as users of financial services

    Discussion papers Published: 27/11/2015 Last modified: 25/08/2016
    This discussion paper follows the emergence of a number of issues with the way in which some financial services firms have treated their SME clients. ... When things go wrong, some struggle to navigate the complaints and claims processes or to obtain

  4. Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling

    Press Releases Published: 14/04/2015 Last modified: 30/09/2016
    In mid-2011 Clydesdale implemented inappropriate policies which meant that its PPI complaint handlers were not taking into account all relevant documents when deciding how to deal with complaints. ... Clydesdale’s inappropriate policies meant that, for

  5. Information we can share

    Last modified: 05/01/2024
    A guide to what the FCA can and can’t share with the public about firms, people, and markets.

  6. FCA proposes stronger requirements on oversight of appointed representatives

    Press Releases Published: 03/12/2021 Last modified: 03/12/2021
    FCA launches consultation on improving the appointed representatives regime and tackling harm from this model.

  7. The Financial Conduct Authority to gather evidence on how the PPI complaints process is working

    Press Releases Published: 30/01/2015 Last modified: 03/11/2016
    While this work continues, the FCA expects firms to continue to deal with PPI complaints in accordance with our requirements. ... The FCA’s intensive work with firms has led them to improve their assessments of PPI complaints.

  8. FCA publishes terms of reference for its investment and corporate banking market study

    Press Releases Published: 22/05/2015 Last modified: 04/11/2019
    The Financial Conduct Authority (FCA) has set out the issues it will focus on as part of its market study into competition in investment and corporate banking.

  9. Information on enforcement on transparency of consumer facing documents - June 2022

    FOI Release Date of Release: 13/06/2022
    The FCA provides information on its enforcement of section 68 of the Consumer Rights Act 2015 in relation to the 'transparency' of consumer-facing documents.

  10. Carbon credit trading scams

    Consumers Scams Published: 10/08/2017 Last modified: 20/03/2023
    Find out how carbon credit trading works, how to avoid scams and what to do if you’re scammed.
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