Bank |
Response |
URL |
|---|---|---|
M&S Bank |
Top Tips on Website: We have a dedicated Security Centre on our public website, which can be found under the ‘Help & explore’ banner. On this page, you will find information on different parts of fraud safety such as: • Protecting yourself • Device protection • Common scams • Keeping your cards safe • Keeping your passwords strong and safe • Identity theft - We publish a Financial Fraud leaflet which gives some industry facts and figures around fraud as well as giving information on how to stay safe from some common attacks. Initiatives - We are a supporter of the national Take Five campaign, that offers straight forward and impartial advice to help you protect yourself from preventable financial fraud. M&S Bank has signed up to the Take Five voluntary code and has made a commitment to meet their minimum standards. Social Media On our official Twitter, YouTube and Facebook pages, we post top tips on staying safe and understanding how you can protect your information from being stolen. Branch Network In our branches, we have our Scams Leaflet available for you to take away along with information on Take Five. We have periodic fraud warnings on our ATM’s to let you know of the potential card fraud that can take place when you use an ATM. These include fraud messages about how to stay secure. |
https://bank.marksandspencer.com/security/useful-information/ |
TSB |
• Top Tips on website. We have a dedicated Fraud Prevention Centre hosted on our homepage. The site is regularly updated with scams and information on how customers can protect themselves and how we protect our customers. • We are active supporters of the national Take Five campaign that offers straight forward and impartial advice to help everyone to protect themselves from preventable financial fraud. • We have signed up to the Take Five voluntary code • Messages on banking platforms. We have implemented a warning system onto our banking platforms to advise customers of the dangers of fraud at key points during the customer journey. • We have utilised industry experts to inform staff and customers around how to spot fraud. • We regularly host fraud awareness community events. Led by fraud experts as well as our local branch partners. •In branch collateral on how to keep your account safe • ATM warnings • Social Media Activity that involves general awareness and education messaging as well as targeted messaging following any attacks we see. • Staff (both in branch and head office sites) are regularly trained via mandatory training and ad hoc awareness training on how to spot fraud and prevent our customers from becoming victims • When banking online, all your data is transferred securely and encrypted. |
https://www.tsb.co.uk/fraud-prevention-centre/how-we-protect-you/ |
Starling Bank |
We’re on a mission to protect our customers from fraud and to help them protect themselves. We have produced a dedicated series of blog posts and social media content, informing customers how to stay safe from fraudsters and what to look out for. Some of the ways we do this include:• top tips on avoiding fraud on our website. We regularly update this when we become aware of new scams and tactics fraudsters employ to defraud people of their hard earned money. These can be found here • supporting the National Take Five Campaign, the government-backed fraud awareness campaign • regular financial crime blog posts, including seasonal updates at higher risk times of the year, such as around Black Friday and Cyber Monday • regular customer emails containing key links to information around how we protect you, common threats, and how to protect yourself • occasionally we might utilise in-app messaging to contact customers, or make them aware of an issue they might be impacted by. For example, if we think a customer’s debit card might have been compromised, we will assess the risk to them, and inform them of any decisions made/changes to their account • social media activity to raise awareness of different scam types, across all our social media channels, plus we share fraud prevention messaging from Take Five or Action Fraud. • staff training on hot topics, such as Authorised Push Payment scams and internal communications to assist customers and non-customers signposting to helpful websites • helpful in-app prompts during transactions, prompting customers to consider whether the person they are paying is legitimate |
https://www.starlingbank.com/mobile-banking-security/fraud/banking-fraud-control-comparison-data/ |
Smile |
The Bank continuously updates its website to ensure that key fraud trends are visible to customers and that there is access to support and educational resources. The website contains key links to information around • How we protect you • Common fraud threats • How to protect yourself • Latest fraud alerts - We have also updated our online and mobile payments journey to provide tailored warnings to customers depending upon the type of transfer that they want to make. Our hard copy literature has been updated to include latest fraud and scams awareness with additional specific documentation for business customers. To help protect our customers we have:• An annual education plan, which involves a schedule of deliveries to customers via email, letter, social media or via online channels.• Our branch community are forming partnerships with local law enforcement and other support areas to deliver Fraud Awareness days or events with branch customers.• We utilise industry experts to support us in delivery to colleagues and customers where possible, for example we have worked in partnership with the National Economic Crime Lead and Head of Fraud Prevention (DCPCU)• We have joined forces with local Police Forces to present fraud awareness messages to the wider community including schools and local community groups• We fully support the Take Five campaigns and voluntary code and brand our literature accordingly.• Branch literature has been updated to include vinyl posters on cashier points to caution customers who may have been coached with responses to use when talking to the Bank.• Our Facebook and Twitter pages have regular fraud warnings.• Colleagues have to complete annual mandatory training which covers a broad spectrum of fraud education.• There are frequent communications delivered to colleagues raising the awareness of fraud and scams.• We have utilised external training resource to upskill our frontline colleagues.• We fully support and adhere to Banking Protocol in branches. |
|
Santander |
To protect you from fraud: • Our latest fraud updates page contains the latest techniques we see being used by criminals. • Our recent ads with Kurupt FM aim to raise awareness of common fraud and scams. • Branch-based scam avoidance schools are held for you to come along to. • We’re part of the government-backed Take Five which encourages you to take a moment to stop and think when you make a bank transaction. • Our fraud and security support section contains articles to help you, including ‘spotting fraud and scams’ and ‘our top security tips’. |
https://www.santander.co.uk/personal/support/fraud-and-security/our-approach-to-fraud-prevention |
Royal Bank Of Scotland |
• As we continue to do all we can behind the scenes to tackle fraud, it is most powerful when we work together with our customers. • We provide scam alerts when you pay someone new through online banking and our app, to help you stop & consider if the payment you are about to make could be to a scammer. • Fraud, scams and security advice is shared on our Security Centre and is regularly updated to reflect current trends. • We provide on-going support for ‘Take 5 – to stop fraud’, the UK Finance education and awareness initiative, and share their messaging across our communications channels • We lead the MoneySense schools education programme, which includes sessions on Fraud and Money Mules to help young people understand fraud and how to avoid it. • We created the ‘Friends Against Scams’ colleague education programme in collaboration with National Trading Standards. Our customer facing staff are trained in Friends Against Scams and we also convey this training to customers • We have a team of over 100 Community Bankers working to provide education advice and support often in conjunction with organisations like Age UK to deliver ‘Friends Against Scams’ education to businesses and local community groups • We're the only UK bank with a team of dedicated Customer Protection Managers, supporting and educating you to keep you safe and secure • Our colleague support guides are continually refreshed to ensure our staff are asking you the right questions at the point of processing a payment to help detect scams • We actively communicate with you on our various social media platforms, educating you about common fraud types and scams tactics- including responding to the latest scam trends- with advice about how to spot and avoid these. • Educational materials, including posters and leaflets, are available to customers in branches. |
https://personal.rbs.co.uk/personal/fraud-and-security/fraud-control-data.html |
Natwest |
• As we continue to do all we can behind the scenes to tackle fraud, it is most powerful when we work together with our customers. • We provide scam alerts when you pay someone new through online banking and our app, to help you stop & consider if the payment you are about to make could be to a scammer. • Fraud, scams and security advice is shared on our Security Centre and is regularly updated to reflect current trends. • We provide on-going support for ‘Take 5 – to stop fraud’, the UK Finance education and awareness initiative, and share their messaging across our communications channels • We lead the MoneySense schools education programme, which includes sessions on Fraud and Money Mules to help young people understand fraud and how to avoid it. • We created the ‘Friends Against Scams’ colleague education programme in collaboration with National Trading Standards. Our customer facing staff are trained in Friends Against Scams and we also convey this training to customers • We have a team of over 100 Community Bankers working to provide education advice and support often in conjunction with organisations like Age UK to deliver ‘Friends Against Scams’ education to businesses and local community groups • We're the only UK bank with a team of dedicated Customer Protection Managers, supporting and educating you to keep you safe and secure • Our colleague support guides are continually refreshed to ensure our staff are asking you the right questions at the point of processing a payment to help detect scams • We actively communicate with you on our various social media platforms, educating you about common fraud types and scams tactics- including responding to the latest scam trends- with advice about how to spot and avoid these. • Educational materials, including posters and leaflets, are available to customers in branches. |
https://personal.natwest.com/personal/fraud-and-security/fraud-control-data.html |
Nationwide Building Society |
Nationwide aims to:- Enable our members to protect themselves against fraud and scams.- Provide relevant and up to date fraud education material, throughout a journey with Nationwide, via whichever business channel.- Provide bespoke aftercare, should one of our members experience fraud or fall victim to a scam. Online & Social Media - A wide range of Security and Fraud information is available within our Security Centre, specifically designed to highlight current scams, types of fraud and measures to help protect yourself. We have regular Fraud messaging on our website including ‘Hot Topic’ articles, discussing the latest Fraud trends, as well as specific Fraud Awareness support and Online Security support giving our members information on staying safe. Educational content is regularly sent within statement emails and our members are provided with fraud prompts on the Internet Bank and Banking App. We regularly post fraud educational material on the Social media platforms (Facebook and Twitter). We provide general guidance on How to Protect Yourself Online with information about Anti-virus software, operating systems, browsers and firewalls. Branch and In Person - All our branches have fraud education material available including, a handy Pocket Guide – How to spot a scam that is available to view online, via email, or to take away. Our Branches regularly host events where members are invited to receive extra education, discuss fraud issues and ask any questions. For members that attend our Member Talkbacks and the Annual General Meeting (AGM), fraud discussions and presentations, held with our senior fraud specialist, are a dedicated slot within the agenda. Our employees undertake regular training on their responsibilities in remaining vigilant to protecting our members. They also receive frequent updates featuring fraud and scam trends and information brought to life through a variety of media such as short films and podcasts. |
|
Metro Bank |
• Our Be Your Own Hero fraud awareness campaign explains how to protect yourself and what to watch out for. • We’re an active member and supporter of the Take 5 campaign, which offers free advice to help everyone protect themselves. • We have information on our website – visit the fraud and security pages. • We set up expert-led sessions and community events to inform store colleagues and customers on how to spot fraud. • We post fraud awareness messages on our social media channels. • Our colleagues complete several mandatory training sessions on fraud each year. |
|
Lloyds Bank |
Education and Awareness is undertaken across a number of mediums for both our customers and colleagues. Relating this to the latest fraud Modus Operandi [MO] is seen as vitally important by Lloyds Banking Group, to help protect customers from falling victim to fraud. LBG is also a signatory to the Take Five Charter and adheres to the minimum standards. All customer facing colleagues complete annual mandatory training which covers scams and how to spot them, as well as a refresher for the Banking Protocol process to help them best support customers. Furthermore regular communications are issued to front line colleagues as new trends emerge. Our online branded .com websites, have specific fraud/scam awareness pages which are regularly updated and have educational information on various different types of frauds, how to protect yourself and what to do if you become a victim. We also email customers messages relating to fraud prevention and regularly post this information on our social media channels. When a customer is transacting on their online banking, we also provide targeted, in-session, tailored messaging warning customers about common fraud MO’s. Our branch network has an array of collateral available including posters, videos and leaflets. Fraud surgery’s, fronted by Tony Blake (DCPCU) are also held in branches and Bank buildings to educate customers and colleagues about the different types of fraud. Our ATMs and IDMs (Immediate Deposit Machines) contain fraud prevention messages. Externally Lloyds Bank TV advert campaign relating to safe account fraud ran during September 2019 on mainstream TV. At the same time similar messages were broadcast on supporting media. Also as part of the Halifax Ease campaign, we will be highlighting 24/7 fraud monitoring in branches and on bill boards in public sites. |
|
Bank Of Ireland |
We reach our customers in several ways: Online & Social Media A wide range of Security and Fraud information is available within our Security Zone area on Bank of Ireland UK website. It’s specifically designed to highlight current scams and types of fraud along with measures you can take to help protect yourself. We have Top Tips and Fraud Alerts on a range of topics including Data Breaches, Phishing, Money Mules, Boiler Room Scams, and CEO fraud. We are supporters of the national Take Five campaign that offers straight forward and impartial advice to help everyone to protect themselves from preventable financial fraud. Educational content is sent within statement emails and our members are provided with fraud prompts on the Internet Bank and Banking App. We regularly post on the Social media platforms material concerning fraud. We also provide general guidance on How to Protect Yourself Online with information about Anti-virus software, operating systems, browsers and firewalls. Our ATMs carry fraud warnings particularly to guard against prying eyes when entering a PIN. Branch All our branches have fraud education material available and staff are trained to ask the right questions to help detect scams when processing payments. Branch colleagues are trained to identify fraud and victims of fraud, and provide bespoke advice including invocation of the Banking protocol. There are frequent communications delivered to branch colleagues raising the awareness of fraud and scams. All Bank of Ireland UK colleagues have to complete annual mandatory training which covers a broad spectrum of fraud education. |
https://www.bankofirelanduk.com/help-and-support/security-zone/ |
Investec |
To ensure Investec clients are able to spot fraud and protect themselves, we work hard to provide information and advice on the latest trends: • We offer helpful tips, including an A-Z of Fraud, which is available on our website. • We use educational campaigns to raise awareness of new and existing scams. • We participate in the national ‘Take Five’ campaign which offers impartial advice to help protect you from financial fraud. • We remind you to be aware of fraud when you enter beneficiary details for a payment online. • We issue internal communications and training and utilise industry experts to inform our colleagues on fraud trends and how to spot them. This enables us to offer even better service our clients. |
https://www.investec.com/en_gb/legal/know-fraud/data-transparency-fraud-prevention.html |
HSBC Bank |
Top Tips on WebsiteWe have a dedicated Fraud and Security Centre on our public website which can be found by navigating to the ‘Help’ tab. The help tab is located beneath the top navigation bar to Login or Register for Online Banking. Advertising Working with Rachel Riley (TV Personality), we’ve developed advertising campaigns to keep you up to date about the most recent scams. Initiatives We are proud to be a founder sponsor of Get Safe Online who help to protect people, finances, devices and businesses from fraud, abuse and other issues encountered online. We are also a supporter of the Take Five campaign, have signed up to their voluntary code and made a commitment to meet their minimum standards. Banking Platforms Using the latest technology, we send tailored and relevant messages to you through online and mobile banking platforms to make you aware of any potential fraud threats. Industry Expert - We have strong connections with the Dedicated Card and Payment Crime Unit (DCPCU), a police section of UK Finance. They have spent time educating our frontline staff on the most recent fraud and scam threats. Community Events - We bring educational presentations to a wide range of people across the UK. This includes sections on ways to stay safe online and around most common fraudulent activity to look out for. Branch Network - We have a Scams Leaflet available for you to take away along with information on Take Five. We have fraud warnings/messages on our ATM’s to let you know of the potential card fraud that can take place when you use an ATM. Social Media On our official Twitter, YouTube and Facebook pages, we post top tips on staying safe and understanding how you can protect your information from being stolen. |
|
Halifax |
Education and Awareness is undertaken across a number of mediums for both our customers and colleagues. Relating this to the latest fraud Modus Operandi [MO] is seen as vitally important by Lloyds Banking Group, to help protect customers from falling victim to fraud. Halifax is also a signatory to the Take Five Charter and adheres to the minimum standards. All customer facing colleagues complete annual mandatory training which covers scams and how to spot them, as well as a refresher for the Banking Protocol process to help them best support customers. Furthermore regular communications are issued to front line colleagues as new trends emerge. Our online branded .com websites, have specific fraud/scam awareness pages which are regularly updated and have educational information on various different types of frauds, how to protect yourself and what to do if you become a victim. We also email customers messages relating to fraud prevention and regularly post this information on our social media channels. When a customer is transacting on their online banking, we also provide targeted, in-session, tailored messaging warning customers about common fraud MO’s. Our branch network has an array of collateral available including posters, videos and leaflets. Fraud surgery’s, fronted by Tony Blake (DCPCU) are also held in branches and Bank buildings to educate customers and colleagues about the different types of fraud. Our ATMs and IDMs (Immediate Deposit Machines) contain fraud prevention messages. Externally Lloyds Bank TV advert campaign relating to safe account fraud ran during September 2019 on mainstream TV. At the same time similar messages were broadcast on supporting media. Also as part of the Halifax Ease campaign, we will be highlighting 24/7 fraud monitoring in branches and on bill boards in public sites. |
|
First Direct |
At first direct we have an ‘always on’ approach to Fraud Prevention communications with our customers and our communication plans include regular slots focussed on customer fraud education. Take Five Campaign - We’re a supporter of the national Take Five campaign that offers straight forward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes the Take Five voluntary code – and our commitment to meet minimum standards Website - You can find fraud prevention content on our website – details of different types of fraud (e.g., phishing, smishing, vishing) and how to recognise and protect yourself from these. You can find these helpful hints and tips on fraud by clicking here. Email Communications - We send regular emails to our customers as a part of our ‘always on’ fraud communications. This includes seasonal fraud email at high-risk times of the year, such as Black Friday and Cyber Monday. If we are seeing increased volumes of a certain type of fraud attack, we’ll send targeted emails to raise customer awareness too. Social Media - We use Social Media to highlight specific types of fraud and how to prevent these. If necessary we’ll also run targeted campaigns to specific groups of fans and followers if we’re seeing increases in certain types of fraud ATM warnings – we display fraud awareness warnings on the screen of HSBC ATM’s when you withdraw cash. Internal information sharing - We regularly share information within our operational teams to help us spot patterns or particular types of fraud taking place. We also run internal fraud prevention events such as cyber awareness week and mandatory training courses, these help everyone stay up to date with fraud patterns and trends so that we can support you, our customers, more effectively. |
https://www.firstdirect.com/help/security-centre/ways-we-keep-you-safe/fraud-prevention/ |
Danske Bank |
We educate our customers in a number of ways using a variety of different mediums; • Annually, we issue a communication to our customers that provides information on the latest techniques used by fraudsters. This also provides advice as to how customers can keep themselves and their financial information safe. • Our website, danskebank.co.uk/keepitsafe contains up-to-date information about common scams and advice on how our customers can keep themselves, their families and their businesses safe from fraud; this is updated regularly. • We proactively issue warnings and advice via our social media channels, these include, Facebook, Twitter, Instagram and LinkedIn. • We are supporters of the national Take Five campaign that offers straight forward and impartial advice to help everyone to protect themselves from preventable financial fraud. • We are members of ScamwiseNI. A partnership with over 30 Northern Ireland organisations involved in informing local communities about the risks of scams and the range of scams that exist. • We have fraud awareness materials available in all of our branches for both our business and our personal customers. • We provide warnings on both our eBanking and Business eBanking/District logon pages. • Where appropriate, we will issue text message and/or e-mail warnings directly to our customers using the contact details that we hold on record. • We offer face to face fraud awareness training to our customers upon request. • We train our customer facing colleagues on the current scams which could pose a risk for our customers to allow them to have better informed conversations and drive customer awareness. |
|
Co-Operative Financial Services |
The Bank continuously updates its website to ensure that key fraud trends are visible to customers and that there is access to support and educational resources. The website contains key links to information around • How we protect you • Common fraud threats • How to protect yourself • Latest fraud alerts. We have also updated our online and mobile payments journey to provide tailored warnings to customers depending upon the type of transfer that they want to make. Our hard copy literature has been updated to include latest fraud and scams awareness with additional specific documentation for business customers. To help protect our customers we have:• An annual education plan, which involves a schedule of deliveries to customers via email, letter, social media or via online channels.• Our branch community are forming partnerships with local law enforcement and other support areas to deliver Fraud Awareness days or events with branch customers.• We utilise industry experts to support us in delivery to colleagues and customers where possible, for example we have worked in partnership with the National Economic Crime Lead and Head of Fraud Prevention (DCPCU)• We have joined forces with local Police Forces to present fraud awareness messages to the wider community including schools and local community groups• We fully support the Take Five campaigns and voluntary code and brand our literature accordingly.• Branch literature has been updated to include vinyl posters on cashier points to caution customers who may have been coached with responses to use when talking to the Bank.• Our Facebook and Twitter pages have regular fraud warnings.• Colleagues have to complete annual mandatory training which covers a broad spectrum of fraud education.• There are frequent communications delivered to colleagues raising the awareness of fraud and scams.• We have utilised external training resource to upskill our frontline colleagues.• We fully support and adhere to Banking Protocol in branches. |
|
Clydesdale & Yorkshire Bank |
We have a holistic and continuous program of education and communication to provide customers with current fraud awareness to enable an understanding of fraud threats and how they can protect themselves from becoming a fraud victim and losing money. The program covers all sectors (Business / commercial and Retail banking) and includes: • Rolling calendar of customer fraud awareness messages via email / letters / statement messages/social media campaigns. • Fraud warning messages to protect customers from scams prior to making a payment to a new beneficiary. • Colleagues trained to identify fraud and scam victims of fraud and provide bespoke advice including invocation of the banking protocol. • Take Five (led by UK Finance) with visibility and practical advice in all channels. • Bespoke support in the form of tailored fraud seminars working alongside external agencies such as police, colleges and universities to increase awareness and resilience across multiple demographics groups. • Regular internal staff communications, training & awareness on hot topics – e.g. Authorised Push Payment Scams & use of The Banking Protocol. |
|
Barclays |
Fraud can be a concerning time for victims, with the uncertainty of what’s going to happen next. Our highly trained Fraud team are open 24/7 and are at the frontline of helping you through this period. If you prefer to look online, our website has useful tips on fraud prevention. • Barclays provides tips via our website to spot common scams which occur over the phone or online. You can also complete a Digitally Safe quiz to brush up on your knowledge. Head over to https://www.barclays.co.uk/digisafe/digitally-safe-quiz/ to complete the quiz. • Our website also provides the most common scams targeting customers. Go to https://www.barclays.co.uk/digisafe/types-of-scams/ to find out more. • Supporter of the national Take Five campaign that offers straight forward and impartial advice to help everyone to protect themselves from preventable financial fraud. This works alongside the Take Five voluntary code which commits us to meet minimum standards. • Barclays collaborates with victim support to offer support too. Any customer extremely upset or distressed as result of falling victim to fraud/scams. Any customer who wants advice on how to protect themselves in future from fraud/scams. • Specialist fraud area provides education centres with fraud awareness roadshows, providing face to face tips on how to identify fraud and demonstrating how to keep yourself safe. • We provide our branches with in-branch collateral which helps identify when a customer could be a victim of a scam, such as the courier scam or a corrupt employee scam. • Social Media Activity keeps our followers aware of how to stay digitally safe with frequent updates from a dedicated team. • Internal knowledge is shared with our specialist areas, keeping our staff up to date with the latest fraud trends to protect you and your account. • Little Book of Big Scams in digital and printed format for customers to utilise. |
|
Bank of Scotland |
Education and Awareness is undertaken across a number of mediums for both our customers and colleagues. Relating this to the latest fraud Modus Operandi [MO] is seen as vitally important by Lloyds Banking Group, to help protect customers from falling victim to fraud. BoS is also a signatory to the Take Five Charter and adheres to the minimum standards. All customer facing colleagues complete annual mandatory training which covers scams and how to spot them, as well as a refresher for the Banking Protocol process to help them best support customers. Furthermore regular communications are issued to front line colleagues as new trends emerge. Our online branded .com websites, have specific fraud/scam awareness pages which are regularly updated and have educational information on various different types of frauds, how to protect yourself and what to do if you become a victim. We also email customers messages relating to fraud prevention and regularly post this information on our social media channels. When a customer is transacting on their online banking, we also provide targeted, in-session, tailored messaging warning customers about common fraud MO’s. Our branch network has an array of collateral available including posters, videos and leaflets. Fraud surgery’s, fronted by Tony Blake (DCPCU) are also held in branches and Bank buildings to educate customers and colleagues about the different types of fraud. Our ATMs and IDMs (Immediate Deposit Machines) contain fraud prevention messages. Externally Lloyds Bank TV advert campaign relating to safe account fraud ran during September 2019 on mainstream TV. At the same time similar messages were broadcast on supporting media. Also as part of the Halifax Ease campaign, we will be highlighting 24/7 fraud monitoring in branches and on bill boards in public sites. |
|
Ulster Bank |
• We provide scam alerts when you pay someone new through online banking and our app, to help you stop & consider if the payment you are about to make could be to a scammer. • Fraud, scams and security advice is shared on our Security Centre and is regularly updated to reflect current trends. • We provide on-going support for ‘Take 5 – to stop fraud’, the UK Finance education and awareness initiative, and share their messaging across our communications channels • We lead the MoneySense schools education programme, which includes sessions on Fraud and Money Mules to help young people understand fraud and how to avoid it. • We created the ‘Friends Against Scams’ colleague education programme in collaboration with National Trading Standards. Our customer facing staff are trained in Friends Against Scams and we also convey this training to customers• We have a team of over 100 Community Bankers working to provide education advice and support often in conjunction with organisations like Age UK to deliver ‘Friends Against Scams’ education to businesses and local community groups • We're the only UK bank with a team of dedicated Customer Protection Managers, supporting and educating you to keep you safe and secure • Our colleague support guides are continually refreshed to ensure our staff are asking you the right questions at the point of processing a payment to help detect scams • As we continue to do all we can behind the scenes to tackle fraud, it is most powerful when we work together with our customers. • We actively communicate with you on our various social media platforms, educating you about common fraud types and scams tactics- including responding to the latest scam trends- with advice about how to spot and avoid these. • Educational materials, including posters and leaflets, are available to customers in branches. |
https://digital.ulsterbank.co.uk/personal/security-centre/reporting-fraud.html |
