| Bank | Response | URL |
|---|---|---|
| Bank Of Ireland | We reach our customers in several ways: Online & Social Media A wide range of Security and Fraud information is available within our Security Zone area on Bank of Ireland UK website. It’s specifically designed to highlight current scams and types of fraud along with measures you can take to help protect yourself. We have Top Tips and Fraud Alerts on a range of topics including Data Breaches, Phishing, Money Mules, Boiler Room Scams, and CEO fraud. We are supporters of the national Take Five campaign that offers straight forward and impartial advice to help everyone to protect themselves from preventable financial fraud. Educational content is sent within statement emails and our members are provided with fraud prompts on the Internet Bank and Banking App. We regularly post on the Social media platforms material concerning fraud. We also provide general guidance on How to Protect Yourself Online with information about Anti-virus software, operating systems, browsers and firewalls. Our ATMs carry fraud warnings particularly to guard against prying eyes when entering a PIN. Branch All our branches have fraud education material available and staff are trained to ask the right questions to help detect scams when processing payments. Branch colleagues are trained to identify fraud and victims of fraud, and provide bespoke advice including invocation of the Banking protocol. There are frequent communications delivered to branch colleagues raising the awareness of fraud and scams. All Bank of Ireland UK colleagues have to complete annual mandatory training which covers a broad spectrum of fraud education. | https://www.bankofirelanduk.com/help-and-support/security-zone/Link is external |
| Bank of Scotland | Education and Awareness is undertaken across a number of mediums for both our customers and colleagues. Relating this to the latest fraud Modus Operandi [MO] is seen as vitally important by Lloyds Banking Group, to help protect customers from falling victim to fraud. BoS is also a signatory to the Take Five Charter and adheres to the minimum standards. All customer facing colleagues complete annual mandatory training which covers scams and how to spot them, as well as a refresher for the Banking Protocol process to help them best support customers. Furthermore regular communications are issued to front line colleagues as new trends emerge. Our online branded .com websites, have specific fraud/scam awareness pages which are regularly updated and have educational information on various different types of frauds, how to protect yourself and what to do if you become a victim. We also email customers messages relating to fraud prevention and regularly post this information on our social media channels. When a customer is transacting on their online banking, we also provide targeted, in-session, tailored messaging warning customers about common fraud MO’s. Our branch network has an array of collateral available including posters, videos and leaflets. Fraud surgery’s, fronted by Tony Blake (DCPCU) are also held in branches and Bank buildings to educate customers and colleagues about the different types of fraud. Our ATMs and IDMs (Immediate Deposit Machines) contain fraud prevention messages. Externally Lloyds Bank TV advert campaign relating to safe account fraud ran during September 2019 on mainstream TV. At the same time similar messages were broadcast on supporting media. Also as part of the Halifax Ease campaign, we will be highlighting 24/7 fraud monitoring in branches and on bill boards in public sites. | https://www.bankofscotland.co.uk/securityandprivacy/protecting-yourself-from-fraud/bank-safely-how-we-protect-you.htmlLink is external |
| Barclays | Fraud can be a concerning time for victims, with the uncertainty of what’s going to happen next. Our highly trained Fraud team are open 24/7 and are at the frontline of helping you through this period. If you prefer to look online, our website has useful tips on fraud prevention. • Barclays provides tips via our website to spot common scams which occur over the phone or online. You can also complete a Digitally Safe quiz to brush up on your knowledge. Head over to https://www.barclays.co.uk/digisafe/digitally-safe-quiz/Link is external to complete the quiz. • Our website also provides the most common scams targeting customers. Go to https://www.barclays.co.uk/digisafe/types-of-scams/Link is external to find out more. • Supporter of the national Take Five campaign that offers straight forward and impartial advice to help everyone to protect themselves from preventable financial fraud. This works alongside the Take Five voluntary code which commits us to meet minimum standards. • Barclays collaborates with victim support to offer support too. Any customer extremely upset or distressed as result of falling victim to fraud/scams. Any customer who wants advice on how to protect themselves in future from fraud/scams. • Specialist fraud area provides education centres with fraud awareness roadshows, providing face to face tips on how to identify fraud and demonstrating how to keep yourself safe. • We provide our branches with in-branch collateral which helps identify when a customer could be a victim of a scam, such as the courier scam or a corrupt employee scam. • Social Media Activity keeps our followers aware of how to stay digitally safe with frequent updates from a dedicated team. • Internal knowledge is shared with our specialist areas, keeping our staff up to date with the latest fraud trends to protect you and your account. • Little Book of Big Scams in digital and printed format for customers to utilise. | https://www.barclays.co.uk/digisafe/Link is external |
| Clydesdale & Yorkshire Bank | We have a holistic and continuous program of education and communication to provide customers with current fraud awareness to enable an understanding of fraud threats and how they can protect themselves from becoming a fraud victim and losing money. The program covers all sectors (Business / commercial and Retail banking) and includes: • Rolling calendar of customer fraud awareness messages via email / letters / statement messages/social media campaigns. • Fraud warning messages to protect customers from scams prior to making a payment to a new beneficiary. • Colleagues trained to identify fraud and scam victims of fraud and provide bespoke advice including invocation of the banking protocol. • Take Five (led by UK Finance) with visibility and practical advice in all channels. • Bespoke support in the form of tailored fraud seminars working alongside external agencies such as police, colleges and universities to increase awareness and resilience across multiple demographics groups. • Regular internal staff communications, training & awareness on hot topics – e.g. Authorised Push Payment Scams & use of The Banking Protocol. | |
| Co-Operative Financial Services | The Bank continuously updates its website to ensure that key fraud trends are visible to customers and that there is access to support and educational resources. The website contains key links to information around • How we protect you • Common fraud threats • How to protect yourself • Latest fraud alerts. We have also updated our online and mobile payments journey to provide tailored warnings to customers depending upon the type of transfer that they want to make. Our hard copy literature has been updated to include latest fraud and scams awareness with additional specific documentation for business customers. To help protect our customers we have:• An annual education plan, which involves a schedule of deliveries to customers via email, letter, social media or via online channels.• Our branch community are forming partnerships with local law enforcement and other support areas to deliver Fraud Awareness days or events with branch customers.• We utilise industry experts to support us in delivery to colleagues and customers where possible, for example we have worked in partnership with the National Economic Crime Lead and Head of Fraud Prevention (DCPCU)• We have joined forces with local Police Forces to present fraud awareness messages to the wider community including schools and local community groups• We fully support the Take Five campaigns and voluntary code and brand our literature accordingly.• Branch literature has been updated to include vinyl posters on cashier points to caution customers who may have been coached with responses to use when talking to the Bank.• Our Facebook and Twitter pages have regular fraud warnings.• Colleagues have to complete annual mandatory training which covers a broad spectrum of fraud education.• There are frequent communications delivered to colleagues raising the awareness of fraud and scams.• We have utilised external training resource to upskill our frontline colleagues.• We fully support and adhere to Banking Protocol in branches. | https://www.co-operativebank.co.uk/global/securityLink is external |
| Danske Bank | We educate our customers in a number of ways using a variety of different mediums; • Annually, we issue a communication to our customers that provides information on the latest techniques used by fraudsters. This also provides advice as to how customers can keep themselves and their financial information safe. • Our website, danskebank.co.uk/keepitsafe contains up-to-date information about common scams and advice on how our customers can keep themselves, their families and their businesses safe from fraud; this is updated regularly. • We proactively issue warnings and advice via our social media channels, these include, Facebook, Twitter, Instagram and LinkedIn. • We are supporters of the national Take Five campaign that offers straight forward and impartial advice to help everyone to protect themselves from preventable financial fraud. • We are members of ScamwiseNI. A partnership with over 30 Northern Ireland organisations involved in informing local communities about the risks of scams and the range of scams that exist. • We have fraud awareness materials available in all of our branches for both our business and our personal customers. • We provide warnings on both our eBanking and Business eBanking/District logon pages. • Where appropriate, we will issue text message and/or e-mail warnings directly to our customers using the contact details that we hold on record. • We offer face to face fraud awareness training to our customers upon request. • We train our customer facing colleagues on the current scams which could pose a risk for our customers to allow them to have better informed conversations and drive customer awareness. | https://danskebank.co.uk/personal/fraud-preventionLink is external |
| First Direct | At first direct we have an ‘always on’ approach to Fraud Prevention communications with our customers and our communication plans include regular slots focussed on customer fraud education. Take Five Campaign - We’re a supporter of the national Take Five campaign that offers straight forward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes the Take Five voluntary code – and our commitment to meet minimum standards Website - You can find fraud prevention content on our website – details of different types of fraud (e.g., phishing, smishing, vishing) and how to recognise and protect yourself from these. You can find these helpful hints and tips on fraud by clicking here. Email Communications - We send regular emails to our customers as a part of our ‘always on’ fraud communications. This includes seasonal fraud email at high-risk times of the year, such as Black Friday and Cyber Monday. If we are seeing increased volumes of a certain type of fraud attack, we’ll send targeted emails to raise customer awareness too. Social Media - We use Social Media to highlight specific types of fraud and how to prevent these. If necessary we’ll also run targeted campaigns to specific groups of fans and followers if we’re seeing increases in certain types of fraud ATM warnings – we display fraud awareness warnings on the screen of HSBC ATM’s when you withdraw cash. Internal information sharing - We regularly share information within our operational teams to help us spot patterns or particular types of fraud taking place. We also run internal fraud prevention events such as cyber awareness week and mandatory training courses, these help everyone stay up to date with fraud patterns and trends so that we can support you, our customers, more effectively. | https://www.firstdirect.com/help/security-centre/ways-we-keep-you-safe/fraud-prevention/Link is external |
| Halifax | Education and Awareness is undertaken across a number of mediums for both our customers and colleagues. Relating this to the latest fraud Modus Operandi [MO] is seen as vitally important by Lloyds Banking Group, to help protect customers from falling victim to fraud. Halifax is also a signatory to the Take Five Charter and adheres to the minimum standards. All customer facing colleagues complete annual mandatory training which covers scams and how to spot them, as well as a refresher for the Banking Protocol process to help them best support customers. Furthermore regular communications are issued to front line colleagues as new trends emerge. Our online branded .com websites, have specific fraud/scam awareness pages which are regularly updated and have educational information on various different types of frauds, how to protect yourself and what to do if you become a victim. We also email customers messages relating to fraud prevention and regularly post this information on our social media channels. When a customer is transacting on their online banking, we also provide targeted, in-session, tailored messaging warning customers about common fraud MO’s. Our branch network has an array of collateral available including posters, videos and leaflets. Fraud surgery’s, fronted by Tony Blake (DCPCU) are also held in branches and Bank buildings to educate customers and colleagues about the different types of fraud. Our ATMs and IDMs (Immediate Deposit Machines) contain fraud prevention messages. Externally Lloyds Bank TV advert campaign relating to safe account fraud ran during September 2019 on mainstream TV. At the same time similar messages were broadcast on supporting media. Also as part of the Halifax Ease campaign, we will be highlighting 24/7 fraud monitoring in branches and on bill boards in public sites. | https://www.halifax.co.uk/aboutonline/security/protecting-yourself-from-fraud/bank-safely-how-we-protect-you/Link is external |
| HSBC Bank | Top Tips on WebsiteWe have a dedicated Fraud and Security Centre on our public website which can be found by navigating to the ‘Help’ tab. The help tab is located beneath the top navigation bar to Login or Register for Online Banking. Advertising Working with Rachel Riley (TV Personality), we’ve developed advertising campaigns to keep you up to date about the most recent scams. Initiatives We are proud to be a founder sponsor of Get Safe Online who help to protect people, finances, devices and businesses from fraud, abuse and other issues encountered online. We are also a supporter of the Take Five campaign, have signed up to their voluntary code and made a commitment to meet their minimum standards. Banking Platforms Using the latest technology, we send tailored and relevant messages to you through online and mobile banking platforms to make you aware of any potential fraud threats. Industry Expert - We have strong connections with the Dedicated Card and Payment Crime Unit (DCPCU), a police section of UK Finance. They have spent time educating our frontline staff on the most recent fraud and scam threats. Community Events - We bring educational presentations to a wide range of people across the UK. This includes sections on ways to stay safe online and around most common fraudulent activity to look out for. Branch Network - We have a Scams Leaflet available for you to take away along with information on Take Five. We have fraud warnings/messages on our ATM’s to let you know of the potential card fraud that can take place when you use an ATM. Social Media On our official Twitter, YouTube and Facebook pages, we post top tips on staying safe and understanding how you can protect your information from being stolen. | https://www.hsbc.co.uk/help/security-centre/Link is external |
| Investec | To ensure Investec clients are able to spot fraud and protect themselves, we work hard to provide information and advice on the latest trends: • We offer helpful tips, including an A-Z of Fraud, which is available on our website. • We use educational campaigns to raise awareness of new and existing scams. • We participate in the national ‘Take Five’ campaign which offers impartial advice to help protect you from financial fraud. • We remind you to be aware of fraud when you enter beneficiary details for a payment online. • We issue internal communications and training and utilise industry experts to inform our colleagues on fraud trends and how to spot them. This enables us to offer even better service our clients. | https://www.investec.com/en_gb/legal/know-fraud/data-transparency-fraud-prevention.htmlLink is external |
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