| M&S Bank |
In the UK: If you do think you have been the victim of fraud, act quickly. If you have an M&S Bank account call 0345 900 0900. And notify any other credit providers straightaway. Outside of the UK: If you do think you have been the victim of fraud, act quickly. If you have an M&S Bank account, call +44(0)1244 879 080. And notify any other credit providers straightaway. |
https://bank.marksandspencer.com/security/useful-information/ |
M&S Bank |
| TSB |
In the UK: If you believe you are a victim or fraud, or you require any fraud prevention advice we offer an around the clock protection to all our customers who can contact us on 0345 835 7998 Outside of the UK: If you believe you are a victim or fraud, or you require any fraud prevention advice we offer an around the clock protection to all our customers who can contact us using 0345 835 7998. |
https://www.tsb.co.uk/fraud-prevention-centre/how-we-protect-you/ |
TSB |
| Starling Bank |
If customers believe they have been a victim of fraud, our UK-based customer service team is available 24/7 via any of the following methods:• By phone on 0800 0234 617 or, if you're calling from abroad use +44 (0) 207 930 4450• Customers are welcome to chat with us via our website• In-app messaging • Email - [email protected] have fraud specialists working hard to make sure that investigations are conducted and queries are responded to as soon as possible. Our customer service agents are 100% human and we don’t use chat bots. |
https://www.starlingbank.com/mobile-banking-security/fraud/banking-fraud-control-comparison-data/ |
Starling Bank |
| Smile |
If customers see any suspicious activity or transactions that they don’t recognise we ask them to call us on +44(0)3457 212 212 or for credit cards +44(0)345 600 6000. |
https://www.smile.co.uk/global/security |
Smile |
| Santander |
Our automated system When our fraud detection systems find something that could be unusual happening in your account, the fastest way for us to get in touch with you is through the automated system. You may receive a phone call or text. Phone call The call will ask for some security details so that we know we’ve reached the right person. • You'll be asked to confirm your name and then your date of birth. • We'll then read out the transactions we want you to confirm. • If you confirm you recognise the transactions, you can continue banking as normal. If any payments were declined, you'll need to make them again. • If you don't recognise one or more of the transactions, you can speak with one of our team who will help you further. Remember, we'll never ask for details such as your card PIN, Online Banking passwords and One Time Passcodes (OTP). If you're asked to share these, hang up and call us anytime on 0800 9 123 123.Interactive text message - You'll receive 2 messages. The introductory message lets you know we need to confirm some transactions with you, the second will give details of the transactions we want you to confirm. • You'll be asked to reply to the message with ‘Y’ to confirm you recognise all the transactions, or 'N' to confirm you don't recognise one or more of the transactions. • If you reply 'Y', you can continue banking as normal. If any payments were declined you'll need to make them again. • If you reply 'N', we'll call you back as soon as possible between 8am and 10pm or we'll give you a number to call us on which is always available. If we can’t contact you - We’ll leave a message asking you to call back as soon as possible. To protect your money and keep your accounts safe we may need to stop or hold your account or payment until we can speak to you. Check your details. If the number we have for you isn’t up to date we won’t be able to contact you about fraud and scams. You can check and change the details we have for you in Online and Telephone Banking and in any branch. |
https://www.santander.co.uk/personal/support/fraud-and-security/our-approach-to-fraud-prevention |
Santander |
| Royal Bank Of Scotland |
• You can access a full list of contact numbers- including international numbers- for our dedicated fraud and scams teams on our website. • Report fraud on a Personal Bank Account: 0800 161 5149 (Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm). Outside these hours: 0800 032 5963. • Report fraud on a Personal Credit Card: 0800 161 5153 • Report a scam: 0345 989 0002. |
https://personal.rbs.co.uk/personal/fraud-and-security/fraud-control-data.html |
Royal Bank Of Scotland |
| Natwest |
• You can access a full list of contact numbers- including international numbers- for our dedicated fraud and scams teams on our website. • Report fraud on a Personal Bank Account: 0800 161 5149 (Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm). Outside these hours: 0800 032 5963.• Report fraud on a Personal Credit Card: 0800 161 5153 • Report a scam: 0345 989 0002. |
https://personal.natwest.com/personal/fraud-and-security/fraud-control-data.html |
Natwest |
| Nationwide Building Society |
Current account fraud enquiries0800 464 30 51 (UK)+44 1793 65 67 89 (Abroad)Useful information Monday to Friday: 8am - 8pm Saturday: 8am - 6pm Sunday: 10am - 3pm Outside of these hours, please call: 0800 30 20 11Credit card fraud enquiries0800 055 66 11 (UK)+44 2476 43 89 97 (Abroad)Useful information Monday to Friday: 8am - 8pm Saturday: 8am - 8pm Sunday: 9am - 5pm Outside of these hours, please call: 0800 055 66 22 You can also send Nationwide a message through Online Banking or webchat. Please do not put any personal details on Facebook or Twitter. Help us stop fraud. Report suspicious emails, texts and messages by emailing: [email protected] |
|
Nationwide Building Society |
| Metro Bank |
In the UK: If they believe they are a victim of fraud or need advice, they can call us 24/7 on 0345 08 08 500 or visit us in store. Outside of the UK: If they believe they are a victim of fraud or they need advice, call us 24/7 on 0044 203 402 8312 or visit us in store. |
|
Metro Bank |
| Lloyds Bank |
In the UK: If you are a victim or fraud, or require any fraud prevention advice we offer a 24/7 service to all our customers, who can contact us on: • 03453 000000 – Lloyds • Outside of the UK: • +44(0)173 328 6348– Lloyds Customers requiring additional support: If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service. |
https://www.lloydsbank.com/help-guidance/protecting-yourself-from-fraud/bank-safely-how-we-protect-you.asp |
Lloyds Bank |
| Bank Of Ireland |
If you believe you are a victim or fraud, or you require any fraud prevention advice customers can contact us 24 hours a day on the following numbers: Lost/stolen debit cards or concerns over account securityUK0800 121 7790*Abroad +44 345 1610020 Lost/stolen credit cards UK 0800 121 7790* ROI 1890 706 706 Outside ROI +353 567 757 007 Compromised 365 Digital and Phone Banking Security Credentials 0800 121 7790* Compromised Business On Line (BOL) or FXPay Security Credentials 0800 032 1288* |
https://www.bankofirelanduk.com/help-and-support/security-zone/ |
Bank Of Ireland |
| Investec |
If you suspect fraud on your account, contact us immediately on one of these numbers: UK: 0330 123 1966/ +44 20 7597 4044A dedicated member of staff will be able to help you 24 hours a day. |
https://www.investec.com/en_gb/legal/know-fraud/data-transparency-fraud-prevention.html |
Investec |
| HSBC Bank |
In the UK: We offer an around the clock service to all our customers who can contact us on: Premier customers: 03457 707 070, All other customers: 03457 404 404 Outside of the UK: For all customers: +44 1226 261 010. If you believe there has been a fraudulent bank transfer or bill payment that you did not authorise please call us on 03456 100 135 (Monday to Friday, 9am - 6pm). If you have authorised a bank transfer or bill payment and now believe you have been the victim of a scam, please call us on 03455 873523 (24/7). |
https://www.hsbc.co.uk/help/security-centre/ |
HSBC Bank |
| Halifax |
In the UK: If you are a victim or fraud, or require any fraud prevention advice we offer a 24/7 service to all our customers, who can contact us on: • 03457 203040 - Halifax • Outside of the UK: • +44(0)113 242 1984- Halifax Customers requiring additional support: If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service. |
https://www.halifax.co.uk/aboutonline/security/protecting-yourself-from-fraud/bank-safely-how-we-protect-you/ |
Halifax |
| First Direct |
In the UK: We offer an around the clock service to all our customers. You can contact us on: 03456 100 100 Outside of the UK: contact us on: +44 113 234 5678. If you believe there has been a fraudulent bank transfer or bill payment that you did not authorise please call us on 03456 100 100 (Lines are open 24/7). If you have authorised a bank transfer or bill payment and now believe you have been the victim of a scam, please call us on 03456 100 100 (Lines are open 24/7). |
https://www.firstdirect.com/help/security-centre/ways-we-keep-you-safe/fraud-prevention/ |
First Direct |
| Danske Bank |
If you believe you are a victim of fraud you can contact us, 24 hours a day on 0800 032 4386. If you are calling from outside the UK please call, 0044800 032 4386. If you have a general question or would like some fraud prevention advice, please contact us on 0345 6002 882. Lines are open Monday – Friday 8am -8pm and Saturday & Sunday 9am -5pm.You can also report fraud via your local branch, using the secure mail function within eBanking, Mobile Bank, Business eBanking/District or on our website danskebank.co.uk by choosing the ‘report fraud’ link at the bottom of the page. |
https://danskebank.co.uk/personal/fraud-prevention |
Danske Bank |
| Co-Operative Financial Services |
If customers see any suspicious activity or transactions that they don’t recognise we ask them to call us on+44(0)3457 212 212 or for credit cards +44(0)345 600 6000. |
https://www.co-operativebank.co.uk/global/security |
Co-Operative Financial Services |
| Clydesdale & Yorkshire Bank |
In the UK: If you believe you are a victim or fraud, or you require any fraud prevention advice customers can contact us 24/7, 365 days a year. We offer Customer Service through our branch, store & lounge network and through our Contact Centre. Outside of mainstream opening hours we can still progress block lost/stolen cards. Outside of the UK: Outside of the UK: If you believe you are a victim or fraud, or you require any fraud prevention advice customers can contact us 24/7, 365 days a year. |
|
Clydesdale & Yorkshire Building Society |
| Barclays |
How do I report fraud on one of my accounts? Contact us straightaway if you think there’s been fraud on your account or card. You’ll need to call one of the numbers below, depending on the type of fraud you think took place. If you’re unsure if the numbers below are safe to call us on, you can run them through our telephone number checker. Type of fraud - Barclaycard: 0800 151 0900* (0333 200 9090* might cost less if you’re calling from a mobile)General: 0345 050 4585*Online: 0345 600 2323*+ (+44 247 684 2063*+ outside the UK or from a mobile)Barclays Mobile Banking: 0333 200 1014* Pingit: 0333 200 1012* Debit Card: 0800 3891 652* (+44 160 452 9410* outside the UK or from a mobile)If you’ve received a suspicious email, please forward it to [email protected], then delete it straightaway. |
https://www.barclays.co.uk/digisafe/ |
Barclays |
| Bank of Scotland |
In the UK: If you are a victim or fraud, or require any fraud prevention advice we offer a 24/7 service to all our customers, who can contact us on: • 03457 21 31 41 - Bank of Scotland • Outside of the UK: • +44(0)131 337 4218 - Bank of Scotland Customers requiring additional support: If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service. |
https://www.bankofscotland.co.uk/securityandprivacy/protecting-yourself-from-fraud/bank-safely-how-we-protect-you.html |
Bank of Scotland |
| Ulster Bank |
• You can access a full list of contact numbers- including international numbers- for our dedicated fraud and scams teams on our website. • Report fraud on a Personal Bank Account: 0800 161 5149 (Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm). Outside these hours: 0800 032 5963. • Report fraud on a Personal Credit Card: 0800 161 5153 • Report a scam: 0345 989 0002. |
https://digital.ulsterbank.co.uk/personal/security-centre/reporting-fraud.html |
Ulster Bank |
