In his first Inside FCA Podcast interview as Interim Chief Executive, Chris Woolard talks to Ozge Ibrahim about the regulatory response to the coronavirus (Covid-19) pandemic, and outlines areas of focus from the 2020/21 Business Plan, including retail investments, payments and protections for the consumer credit market. He discusses plans for the transformation of the FCA, and talks through the challenges and opportunities that technological advancements could bring for regulation and the financial services sector.