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71. Ageing population and financial services

    Occasional papers Published: 21/09/2017 Last modified: 21/09/2017
    In September 2017, we published our Occasional Paper, outlining the findings from a project that explored how the ageing population would impact the financial services industry. 

72. Occasional Paper No. 8: Consumer Vulnerability

    Occasional papers Published: 23/02/2015 Last modified: 27/04/2020
    Stimulating debate and interest around the subject of consumer vulnerability so that firms better understand the issue and act appropriately.

73. Access to Financial Services in the UK

    Speeches Published: 01/11/2016 Last modified: 01/11/2016
    Speech by Christopher Woolard, Director of Strategy and Competition at the FCA, delivered at Access to Financial Services: Launch of FCA Occasional Paper.

74. Treating vulnerable consumers fairly

    Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
    Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

75. Publications

    Last modified: 19/03/2024
    Policy and guidance, corporate documents, notices and decisions, data, research and forms

76. Occasional Paper No. 37: Flash Crash in an OTC Market

    Occasional papers Published: 12/06/2018 Last modified: 12/06/2018
    This Occasional Paper contributes to the research on flash crashes which are high-profile episodes that can be thought of as short-lived malfunctions of capital markets typically involving a substantial price change and a drying up of liquidity

77. Regulatory framework reforms

    Focus areas Last modified: 06/02/2024
    See how these rule reforms aim to keep the UK’s regulatory framework coherent, agile, and internationally respected.

78. Benchmarks

    Markets Regulated markets Published: 22/04/2016 Last modified: 14/12/2022
    Benchmarks are used in a wide range of markets including helping to set prices and measure performance. Find out more about Benchmarks and our work in this area.

79. Occasional Paper No. 17: Access to Financial Services in the UK

    Occasional papers Published: 24/05/2016 Last modified: 31/07/2020
    This paper aims to stimulate ideas and foster a culture of access and inclusion throughout retail financial services, that embraces firms, regulators, government and consumer organisations.

80. Occasional Paper No. 38: Testing retirement communications: Waking up to get wise

    Occasional papers Published: 28/06/2018 Last modified: 28/06/2018
    As part of the Retirement Income Market Study and the Retirement Outcomes Review, the FCA looked into ways in which we could encourage those approaching retirement to engage with the free government guidance available to them and with their pension