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Showing 81 to 90 of 324 search results for We expect you to make our Consumer Duty a top.
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Financial Lives survey highlights importance of the FCA’s Consumer Duty
The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from -
Findings of multi-firm review into insurers' valuation of vehicles
We set out the findings from our review which assesses firms’ claims-handling processes for valuing vehicles which have been stolen or written-off (‘total-loss’ claims). -
Payments in the Single Euro Payments Area
Find out what you can expect from banks and other providers when you make payments in euros to an account in the Single Euro Payments Area (SEPA). -
Apply for a waiver or modification
Find out how to apply to us for a waiver or modification of Handbook rules. -
FCA finds concerns over insurers’ valuation of written-off or stolen vehicles
The Financial Conduct Authority (FCA) has identified shortcomings in how some motor insurance firms are valuing written-off or stolen vehicles. -
Consumer Duty: Findings from our review of fair value frameworks
Read the findings of our review into firms’ approaches to fair value assessments under the Consumer Duty. -
Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Consumer Duty implementation: good practice and areas for improvement
What firms are doing well and what they could do better. -
FCA sets out forbearance measures for investment company cost disclosure
We set out temporary measures to give investment companies greater ability to explain their costs and charges to help consumers make better informed investment decisions. -
Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes.