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Showing 1 to 10 of 13194 search results for new Consumer Duty.

1. PS22/9: A new Consumer Duty

   Policy statements Published: 27/07/2022 Last modified: 27/07/2022
   We are consulting for a second time on our proposals to set a higher standard of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers.

2. CP21/13: A new Consumer Duty

   Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
   We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

3. Benchmarks supervision

   Markets Published: 22/04/2016 Last modified: 14/12/2022
   Benchmark administrators and supervised contributors are overseen by the Benchmarks Supervision team. Learn more about notifications and providing information.

4. Consumer Duty

   Focus areas Last modified: 16/05/2024
   Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers’ needs first

5. Regulating for better outcomes - next steps in consumer credit

   Speeches Published: 08/10/2021 Last modified: 08/10/2021
   Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum

6. Supporting consumers in challenging times

   Speeches Published: 05/05/2022 Last modified: 16/05/2022
   Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the Building Societies Annual Conference 

7. Consumer Duty resources

   Tasks for firms Published: 01/11/2023 Last modified: 16/05/2024
   Find publications about the introduction of the Consumer Duty including news, speeches and podcasts.

8. FCA to introduce new Consumer Duty to drive a fundamental shift in industry mindset

   Press Releases Published: 07/12/2021 Last modified: 07/12/2021
   Our plans will ensure a higher and more consistent standard of consumer protection for users of financial services and help to stop harm before it happens.

9. Countdown to the Consumer Duty

   Speeches Published: 10/05/2023 Last modified: 10/05/2023
   Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

10. Consumer Duty events

    Events Published: 25/09/2022 Last modified: 27/06/2024
    The FCA has run events to help firms understand our expectations for the Consumer Duty and prepare for implementation. Find out about these and watch the webinars.